Grave error by selecting one specific user from the contact list. Spark unresponsive

victor_m_restrpeo · April 6, 2016, 10:12pm

The problem that causes me to close the chat only happens when I click to chat with a specific user from the list. With others not pass this.

The mistake is only mine , because the other person if I can write. When I receive messages from the other person if I have opened the 'spark ’ it goes crazy . Looking at the error log I get the following message:

org.jivesoftware.spark.util.log.Log error

GRAVE:

java.lang.NullPointerException

at org.jivesoftware.spark.ui.ContactList.updateUserPresence(ContactList.java:350)

at org.jivesoftware.spark.ui.ContactList.access$1400(ContactList.java:112)

at org.jivesoftware.spark.ui.ContactList$26$4$1.run(ContactList.java:1927)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$300(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Will be the version of java or that ? somebody help me. Thank you all.

wroot · April 7, 2016, 7:28am

This usually happens when a history file with that person gets corrupted. You can go to C:\Users\username\AppData\Roaming\Spark\user\username@servername\transcripts find history files for that contact (which makes your Spark freeze) and rename them to name_old@server and name_old@server_current. So Spark will generate new history files for this contact and the issue should be gone then.