New to using OpenFire so please bear with my potentially newbish question
We recently set up OF at my company and to make it much easier for all users, we created all of our accounts and then added all accounts to one master group. The group has contact list group sharing enabled, can Share with additional users, and ‘All Users’ is selected.
Seems to work like a dream, except for users who choose to “Show Offline Users”. Those clients are seeing TWO copies of each IM user we have in the system. The OF server is installed on \websol2, which is a specific machine in our office, but for DNS purposes we have the domain setting in OF set as im.dev.intranet so that way we can move the OF installation down the line if need be while all of our chat users keep pointing to “im.dev.intranet” and won’t be tied to the websol2 box. In the offline listings, like I said we see two copies of each user… dave@websol2, and email@example.com. The strange thing is, if you look at the detailed info for the users, they BOTH report that the account is firstname.lastname@example.org. So why is the machine-name copy showing up at all?
I could just tell my users “just stop showing offline people” but I’m looking for a better answer if possible. Cheers for any advice! Happy to provide additional info if it will help track down the problem.