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Help getting a new Openfire server running

Hello Openfire Experts,

The company I work for has been using Openfire and Pidgin for the internal instant messaging solution for several years (since before I started). When I came into work on Friday morning, the Openfire server had crashed. I was able to get the server up long enough to gracefuly remove it from our Active Directory domain, but nothing more. I built a new Openfire server (now running Windows Server 2012 R2). I named new server Jabber (which was the same name as the old server) and gave it the same IP address as the old server. I configured the new server to connect to a new database and use LDAP to pull account information from our AD. This all works fine. From the admin console, I can see when users log in and out. I can send users messages from the admin console, but users can’t send each other messages. When they try the person they are sending a message to shows up as not authorized. I’ve been looking for a solution to this for two days, but can’t find anything. Any help with this issue would be greatly appreciated.

Thanks,

Nick

Are the openfire logs providing any details on errors?