We are in desperate need of implementing Visual Alerts for our team members who request support through Fastpath’s Webchat. What’s happening is that when an agent takes some time to answer and finally does answer, the “client” often doesn’t see the answer as he/she meanwhile has returned to working on whatever work was in progress. It would be nice to have some sort of visual alert (taskbar icon blinking,bring to foreground, etc) to turn the whole process more efective.
Is this something that’s in the “wishlist” for Fastpath? Any developers here that can help us out with this?
Any help would really be appreciated.