Background: I’m in the process of trying to set up both Openfire and Prodromus so that they can be used for customer support in a small company.
The Problem: Using the tools! As I slog my way towards that overall goal, I have some questions that aren’t answered by the technical documents.
How does a lone person actually TEST chat?
Do I open two browser windows, both of them on the prodromus.html page?
Does typing in one of them communicate with the other?
I’m so confused.
(By the way, I tried this and it didn’t work … but at this point, I don’t know if the problem is procedural -OR- a technical issue with the server and client configurations.)
Follow up: I know that the two people involved in a chat are the support person and the customer.
Obviously, the customer is an anonymous “caller,” but -HOW- does the support person “log in” to the chat functionality so that (s)he can be informed when a customer is “calling?”
Many thanks for the help!
Hi Bill,
If that’s what you’re trying to do, you might consider looking into fastpath webchat plugin.
Regards.
I installed the webchat.war file into the directory…
/var/lib/tomcat6/webapps/
…and browsed to…
http://:8080/webchat/
…and it showed me the webchat setup, which asked for host & port where Openfire was running.
After entering THAT, it showed me a test page. I clicked the link to test it and it opened a small window at…
http://:8080/webchat/email/offline-mail.jsp?workgroup=demo@workgroup.
But all I could see in THAT window was a button for “Close Window.” (?)