How to delete a global canned response?

Openfire Openfire Support
1

I’ve deleted a global canned response under Fastpath | Workgroup Manager | Workgroup Settings | Canned responses

But all the agents still able to see it in the sparks client. Have I missed anything?

2

I found out the reason why its still showing eventhough it has been deleted from the Admin page.

Fastpath | Workgroup Manager | Workgroup Settings | Canned responses

I had to restart the Openfire service to clear the cache