Http error: 500 internal_server_error

Openfire Openfire Support
1

Hello All,

I got the following error while trying to setup admin account in both Ubuntu and Windows.

HTTP ERROR: 500

INTERNAL_SERVER_ERROR

RequestURI=/setup/setup-admin-settings.jsp

Caused by:

java.lang.NullPointerException
     at org.jivesoftware.openfire.admin.setup.setup_002dadmin_002dsettings_jsp._jspService(setup_002dadmin_002dsettings_jsp.java:99)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
     at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
     at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
     at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
     at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
     at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
     at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
     at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
     at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
     at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
     at org.mortbay.jetty.Server.handle(Server.java:324)
     at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
     at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
     at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
     at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
     at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
     at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
     at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

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Any suggestions?

Best Regards

Tsuresh

2

Hi,

did you read Linux Installation Guide:

Make sure that the unix command “hostname” returns a valid name, for example “example.com” and that your /etc/hosts file does contain this name, for example in the first line together with “127.0.0.1 localhost example.com”. Or that you can resolve it using DNS. Actually the setup page after choosing your locale settings will return a HTTP 500 error if there is a problem.

If you have DNS problems startup may take long, verify /etc/resolv.conf and that “host example.com” work fine.

LG

3

I’m getting the exact same error on a Windows Server box.

Hostname command in powershell returns the host name successfully.

Pinging the host from another computer using only the hostname successfully resolves the IP address.

What’s going wrong here?

4

Hi,

do you see any errors in the log files before this error does occur? Does you browser support cookies?

It looks like JiveGlobals or the session is null, but the JSP page does import JiveGlobals and session.getAttribute() did work so there should no problem.

LG

...
<%@ page import="..., org.jivesoftware.util.JiveGlobals, ...
...
void setSetupFinished(HttpSession session) {
        JiveGlobals.setXMLProperty("setup","true");
    }
...
Map<String,String> xmppSettings = (Map<String,String>)session.getAttribute("xmppSettings"); // line 55
...
setSetupFinished(session); // line 99
...