This morning, one of my users came to me and said they’re getting an error message when trying to log into our Openfire system with Spark.
It said, “Invalid username or password”.
I then attempted to log in from my workstation, and got the same result.
Basically, when I click the ‘Login’ button in the lower right corner of the Spark GUI, the message text on the bottom says ‘Authenticating’, and the spinner spins…and keeps spinning and just sits there like that for 30-60 seconds and then pops up an error message that says, “Invalid username or password” (see attached jpg).
Then, I tried to log into the admin console via web browser, and the browser just sits there for a few minutes, and eventually just times out without resulting in logging in.
Does anyone have any idea why, for a system that has been in use for over a year with no such problems, there would be this kind of problem all of a sudden?