Hi all, I install openfire with fastpath then try demo first. It is work to take inbound chat. I found the chat can only be route to agent with availible status. Where can I change it? Actually I would like to integrated my existing CTI to make it as blending system. I would like to make fastpath route chat to agent who is not on the phone call. How can I change it? Thanks for any advice!
Well. This is not logical to route support request to an unavailable agent. It was designed to route requests to available agents in the queue. If you want to change that or add any other custom functionality you will have to modify the source and compile your own version.
Million thanks for your advise!