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Is it possible to implement help chat service

Hi I am new to openfire, I am trying to implement a help support using conversejs on my website, My problem is that, user have to log in with their openfire username and password which is not required for, I want to allow user’s to chat without logging in by just filling their basic information

this conversejs bug may be at play here

When attempting anonymous login with Openfire, SASL EXTERNAL is used instead of SASL ANONYMOUS · Issue #743 · jcbrand/co…