Java Error

Openfire Openfire Support
1

Greetings,

I’m receiving the following error occasionally:

An unexpected error has been detected by Java Runtime Environment:

java.lang.OutOfMemoryError: requested 32776 bytes for Chunk::new. Out of swap space?

Internal Error (414C4C4F434154494F4E0E43505000C7), pid=3472, tid=5888

Java VM: Java HotSpot™ Server VM (1.6.0_03-b05 mixed mode)

An error report file with more information is saved as hs_err_pid3472.log

If you would like to submit a bug report, please visit:

http://java.sun.com/webapps/bugreport/crash.jsp

It doesn’t happen all the time and I can Stop and Start the Openfire Service with no problem. Thanks for all your help, in advance!!

2

What’s the scale of your Openfire Install (# simultaneous users)?

How much RAM have you allotted the Openfire VM instance?

Thanks

3

Thanks very much for your reply.

At maximum, we probably have 30-40 users on simultaeneous users on Spark.

How would I find out how much RAM is allotted? I could tell you how much ram is on the server, but I doubt that would answer the question.

Thanks again,

4

This thread has a walk-through:

http://www.igniterealtime.org/community/thread/36444

5

Hi,

you may want to use the Task Manager and take a look at the column “virtual memory”.

You may want to update the JRE to 1.6.0_12. If the JRE is located in the Openfire directory then you may want to install the JRE on another computer and then copy the JRE 160_12 directory into the Openfire folder. There may be native memory issues within the JRE which may be fixed with a new version.

LG

6

Hi,

Virtual memory high open fire, help! (36444) has nothing to do with this JVM error.

LG

7

Thanks for the help, LG.

I’m very new to Openfire and also to JRE, could it explain it further? What file am I looking for in the Openfire directory?

Thanks in advance,

8

Hi,

is this a windows or a linux server? This error seems to be caused by a native outofmemory, so you may verify how much free memory you have. Is this a physical server or a VPS?

LG

9

Has this issue been resolved? I am having the identical problems right down to the internal error code… The service will run for a day, maybe two, then it will stop with the error message below.

We are running Openfire 3.6.4 w/ the bundled version of JRE

Windows Server 2003 SP2 (Virtual Server in VMware ESX)

Dual 2.3Ghz Procs / 2GB of RAM

-Xms1024m -Xmx1024m (You can see all arguments in the error msg below. We tried 256/256, 512/512 and 512/1024 as recommended in the linked article…same problems)

Plugins:

Client Control: Only allow Spark client

Content Filter: Currently Disabled - Possible future use

Kraken IM Gateway: We control IM Gateway access through groups. Only 160 users are allowed to used it.

Monitoring Service: Full archiving is enabled. User to User and group chats

Red5: Used for video conferencing test (3 users) and where JWCHAT is setup . HTTP Binding is enabled for this.

Search: Used for easy searching…duh

User Import Export: Used for migration of user from old IM solution

User Service: Currently Disabled - Possible futre use

We have 3000 accounts w/ a max of 1500 concurrent users. We average 1100 to 1200 concurrent users.

Running SQL 2005 DB (on a dedicated SQL server)

Microsoft SQL Server Management Studio 9.00.4035.00
Microsoft Analysis Services Client Tools 2005.090.4035.00
Microsoft Data Access Components (MDAC) 2000.086.3959.00 (srv03_sp2_rtm.070216-1710)
Microsoft MSXML 2.6 3.0 6.0
Microsoft Internet Explorer 7.0.5730.13
Microsoft .NET Framework 2.0.50727.3082
Operating System 5.2.3790

Error Message…I excluded the process list due to length. If this will help, I can post it. If anyone has a solution, I am in desperate need of help. Everything worked great during our testing of 400-500 concurrent users.

An unexpected error has been detected by Java Runtime Environment:

java.lang.OutOfMemoryError: requested 835968 bytes for Chunk::new. Out of swap space?

Internal Error (414C4C4F434154494F4E0E43505000C7), pid=3188, tid=3168

Java VM: Java HotSpot™ Server VM (1.6.0_03-b05 mixed mode)

If you would like to submit a bug report, please visit:

http://java.sun.com/webapps/bugreport/crash.jsp

--------------- T H R E A D ---------------

Current thread (0x4801f800): JavaThread “CompilerThread1” daemon [_thread_in_native, id=3168]

Stack: [0x483b0000,0x48400000)
[error occurred during error reporting, step 110, id 0xc0000005]

Current CompileTask:
C2:2692 org.jivesoftware.openfire.plugin.SearchPlugin.replyDataFormResult(Ljava/util/Co llection;Lorg/xmpp/packet/IQ;)Lorg/xmpp/packet/IQ; (416 bytes)

VM Arguments:
jvm_args: -Dexe4j.isInstall4j=true -Dexe4j.isService=true -Dexe4j.moduleName=C:\Program Files\Openfire\bin\openfire-service.exe -Dexe4j.processCommFile=C:\WINDOWS\TEMP\e4j_p3188.tmp -Dexe4j.tempDir= -Dexe4j.unextractedPosition=0 -Dexe4j.consoleCodepage=cp0 -Xrs -Xms1024m -Xmx1024m
java_command:
Launcher Type: generic

Environment Variables:
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;c:\program files\openfire\jre\bin
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 8, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows Server 2003 family Build 3790 Service Pack 2

CPU:total 2 (4 cores per cpu, 1 threads per core) family 6 model 15 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3

Memory: 4k page, physical 2096584k(1255816k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot™ Server VM (1.6.0_03-b05) for windows-x86, built on Sep 24 2007 22:20:35 by “java_re” with unknown MS VC++:1310