JIRA issues

How do we go about issues in JIRA? Do we just report them the usual way via their bug tracker or…? Lately i’m getting lots of Communication Breakdown errors when trying to resolve, close, reopen tickets. Sometimes a refresh of a page helps, most often doesn’t.

Or is this a configuration problem on our side? https://jira.atlassian.com/browse/JRA-22401

The problem is with the links to the tickets (old ones) which uses http and www in them (now it uses https and no www.). After editing the link in the address field it works fine.

Plain bugs should best be reported directly to Atlassian, I thing. Perhaps it’s good to involve Contegix, when you thing that a configuration issue might be part of the cause of our issue.

Involving Contegix on any Jira issue is best as they ‘admin’ our current site and have the technical support contacts at Atlassian. This particular issue looks to be related to our proxy setup. Currently, we have issues.igniterealtime.org forwarding via this apache directive

RewriteEngine On

RewriteRule /(.*) https://igniterealtime.org/issues/$1 [R=permanent,L]

then we have this within igniterealtime.org vhost

ProxyPass        /issues    http://j2ee.issues.igniterealtime.org:8081/issues

ProxyPassReverse /issues    http://j2ee.issues.igniterealtime.org:8081/issues

which j2ee.issues.igniterealtime.org points to our LAN IP on ignite01.