After having made the switch from Enterprise 3.5.1 to the new 3.6.3 non-jive version about 6 months ago, I’d like to say I’m about 95% satisfied with the port (This is good). However, there are a few things that are preventing me from satisfying management completely while using this version:
1) Managers like reports! Under the Enterprise plugin, I used to have pretty graphs for usage factors that could be PDF’ed and sent off. Remember the save as PDF option? Where did that or the graphs go?
**2) **And perhaps the biggest one for me, what happened to chat transcript queries from the Admin Console? In the Enterprise version, I could search user chat logs and extract conversations from the transcripts. This was useful in settling disputes. Granted, some of this is kept under Windows’s C:\Documents and Settings%Username%\Spark\user\username@servername\transcripts, but it’s deletble by the users and we do not wish this to be the case. Was this feature removed from the Admin Console during the switch from Jive to Igniterealtime or am I just blind and unable to find it?
Also, has anyone ever made a custom report to query the DB for content and send it out via an E-mail? I’m looking for some help in potentially writing a mysql query that would look at the fastpath logs in the DB and then E-mail the admin about pick-up percentages and which ones were missed.
Thank you for your time!