powered by Jive Software

Messages can't receive


How are you?

I use Spark and sometimes when others sending PM to me then I just see a white window and can’t see any text message!!!

How can I solve it?

Thank you.

What version of Spark are you using? Try upgrading to 2.8.3.

I am having the exact same issue, if we close the chat window and reopen again we can see the text message from chat history

we are using latest spark nightly-build 2.9.0 snapshot build date 02/06/2017

It’s not recommended to use 2.9.0 builds yet (there are a few bugs). Usually your issue can be fixed by doing clean reinstall and wiping out the user profile.


If you need your history, copy this folder:


And copy it back after you start with a fresh profile.

Thank you wroot, downgrade Sprak to 2.8.3 fix the problem


I use Spark 2.8.2

Same routine applies to any version of Spark. Btw, why not 2.8.3? It’s the latest one.

Spark is heavy and need time for launch. some of my clients use “Swift”.