Messages not shown in chat window

Spark Spark Support
1

Hi all.

I’m using Spark 2.6.3.

I can see date and time and even username, but no messages are shown, sent to or by me.

I send log file attached.

I also used debugger on startup, but don’t know how to retrieve logs from it.

Any help would be appreciated.

Thanks.
error.log.zip (1825 Bytes)

2

I have got to save the received and sent packets from Smack debugger.

I send them attached.

Regards.
received.txt.zip (14247 Bytes)
sent.txt.zip (1563 Bytes)

3

Hi

you have installed Spark without admin rights on that machine. This causes an error in the creation of the emoticons (indicated in the error log by file not found.) Resolution: Delete the roaming Spark profile at C:\Users\xIS10490\AppData\Roaming\ and create a new one by login into Spark again. You will have to enter server and connection settings again.

I assume that you are using Spark 2.5.8. The latest Spark 2.6.3 has a bug fix for this.

Walter

4

Hi Walter.

Thanks so much for your help, but the workaround didn’t work.

I renamed the folder and Spark created a new one, but the problem remains.

That’s right, my user doesn’t have admin rights.

Is that a requirement for Spark to work correctly?

However I confirm to you that the Spark version is 2.6.3. You can see it in the attached image.

Could the bug fix have a bug?

Regards.

Viktor.

5

Hi there.

I don’t know what the problem was yet.

But I have reinstalled Spark in folder D:\Programs and the error has disappeared.

D:\ is a data partition in the hard disk.

I hope that this solution may help other people with the same problem.

Regards.

Viktor.