I’m using the Monitoring Service plugin to keep track of conversations happening in group chat rooms. When a message is sent to everyone in the room everything is archived just fine. But when people send private messages the room they used isn’t registered. The column storing the room reference of the conversation is null and I can’t retrieve the private conversations that took place in a specific room.
It seems private muc messages are taken out of their room context and only the sender/reciever is logged. The information should be there it just doesn’t get logged.
Is there an option that I’m missing or is there another way to link archived private muc conversations to their room?