Last week I upgraded our OpenFire from 3.10.0 to 3.10.2. Today one of my users told me she’s unable to enter a private group chat. When I go to that chat’s permissions page to add her back in, it displays the owners and admins but none of the members. Where the members should be is this traceback:
java.lang.NullPointerException
at java.net.URLEncoder.encode(URLEncoder.java:205)
at java.net.URLEncoder.encode(URLEncoder.java:171)
at org.jivesoftware.openfire.admin.muc_002droom_002daffiliations_jsp._jspService(m uc_002droom_002daffiliations_jsp.java:429)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1669)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:74)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:50)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:78)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:159)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:22 3)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:11 27)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185 )
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:106 1)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandler Collection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.jav a:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:497)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635 )
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)
This room was fine before the upgrade, as far as I know. I’ve looked through logs and don’t see anything, no errors or other tracebacks that appear when I get this error in the web page. It’s only visible in the browser.
I looked through the pending issues and didn’t see any that look relevant. How do I troubleshoot this issue further?