Need Help Resolving JAVA

Openfire Openfire Support
1

I have NO idea what the following means, or how to resolve. Please help!

HTTP ERROR 500 javax.servlet.ServletException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded
URI:	/user-summary.jsp
STATUS:	500
MESSAGE:	javax.servlet.ServletException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded
SERVLET:	org.jivesoftware.openfire.admin.user_002dsummary_jsp
CAUSED BY:	javax.servlet.ServletException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded
CAUSED BY:	javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded
CAUSED BY:	java.lang.OutOfMemoryError: GC overhead limit exceeded
Caused by:
javax.servlet.ServletException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:162)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
	at org.eclipse.jetty.server.Server.handle(Server.java:516)
	at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388)
	at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
	at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:555)
	at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:410)
	at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:164)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
	at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)
	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:386)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)
	at java.lang.Thread.run(Unknown Source)
Caused by: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded
	at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:909)
	at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:838)
	at org.jivesoftware.openfire.admin.user_002dsummary_jsp._jspService(user_002dsummary_jsp.java:575)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1459)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
	at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
	at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:73)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
	at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:49)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
	at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:226)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
	at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:234)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:201)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1434)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1349)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:191)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
	... 21 more
Caused by: java.lang.OutOfMemoryError: GC overhead limit exceeded
2

Hi Alen,

This means that Openfire is running out of memory (RAM). Is your instance particularly large (or have you tied up to a directory service that is providing it with a lot more users/groups than what it needs)?

You could try increasing the amount of memory that’s available to Openfire, and see if that fixes things.

3

Just regular system RAM?

4

The amount of it available to Openfire. It’s entirely possible that your system has more RAM than that it’s making available to Java/Openfire. There are a couple of ways to do this. You’ll find them by searching on this forum for ‘xmx’ or ‘vmoptions’ or generically ‘memory’.

Adding more RAM to the system probably also works, as Java will likely get a certain percentage of all available RAM.

For most scenarios, the defaults should be more than plenty though. It might be worth trying to figure out why your server uses more memory.