I’ve done a bit of reading around on this subject and I understand that offline messages are stored in the DB and it is the job of the client to pull them and display them to the user upon login.
So, this leads me to believe that when troubleshooting offline messages that are not being receivied that I need to look at Spark, not Openfire.
I have just received reports that some of my users are not receiving their offline messages. Unfortunately for me and them, I am in a different office from most of them.
What can I do from my end to try to figure out what’s going on on their end?