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One User is getting "No Response from Server"

I have 1 specific user, who is getting this error only when trying to connect to one specific chat room. She is able to connect to other chat rooms very easily. We are on Spark version 2.7.7.810.

She seems to be the only user getting the error. Also, when I join the room she is trying to enter, I see her name on the list in the room, however a 3 has been appended to her name as well.

Any insight on what might be going on would be appreciated.

Something similar has been fixed in 2.8.3 https://issues.igniterealtime.org/browse/SPARK-1854
Maybe her session is somehow stuck in this room. I would first suggest to restart the server. Then maybe delete and create this room a new (if history can be deleted). Or you can try updating her Spark to 2.8.3 and see if that helps.

I actually Banned her from the Admin Console, and then unbanned her and it seems to have worked.