Openfire 3.6.3 clean install failing LDAP setup

Openfire Openfire Support
1

I am trying to install a clean version of Openfire on a an fresh ubuntu instance. When going through the setup wizard, on the last page of the Profile Settings, I am getting the failure below. We have a 3.6.0(I think) version that did not have this problem (it’s a windows host though). All the tests for each of the profile settings pages work sucessfully, it’s only when I try to save the changes that I get this error.

HTTP ERROR: 500

INTERNAL_SERVER_ERROR

RequestURI=/setup/setup-admin-settings.jsp

Caused by:

java.lang.NullPointerException
     at org.jivesoftware.openfire.admin.setup.setup_002dadmin_002dsettings_jsp._jspService(setup_002dadmin_002dsettings_jsp.java:99)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
     at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
     at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
     at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
     at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
     at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
     at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
     at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
     at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
     at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
     at org.mortbay.jetty.Server.handle(Server.java:324)
     at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
     at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
     at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
     at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
     at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
     at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
     at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

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2

post screenshots of each step of the config, with out the test dialog blocking the settings. I can then look for the error. Also check your firewall config, and that you have created a proper DNS entry for the openfire server.

3

For what it’s worth, I get that same error on Ubuntu Hardy when trying to upgrade my perfectly working 3.3.2 to 3.6.3.

I figured it was some leftover files or something, but since it’s happening on fresh install maybe that’s not the case. It’s strange though, because before reverting to 3.3.2 (read why here) I had 3.6.3 up and running fine (just not with custom authentication).

4

I doubt an upgrade from 3.3 to 3.6 would work. The clean install should be fine.

5

I am performing my first ever install on a clean machine, with 3.6.3 code downloaded yesterday, all the tests work

But

In step 3 of 3 of Profile Settings when I hit “Save & Continue” I get exactly the same problem.

Any assist would be greatly appreciated.

Thanx …Ken

6

Please start a new thread, with images of your setup screens and complete descriptions of your configuration (database type, OS, etc)

7

I was having a similar if not the same issue. I found that the hostname I had set up in the 2nd step or so wasn’t valid, so I changed it and now the setup worked flawlessly.