powered by Jive Software

OpenFire 3.6.4 and FastPath

Hello we are getting dropped connections on our spark clients about ten times a day. The openfire server we have is hosted off site. We use fastpath to communicate to customers, but we have been getting our connections dropped. So we are losing money! I have checked the logs in the admin console, and I do not see anything that appears relevant.

java.lang.NullPointerException

at org.jivesoftware.webchat.FastpathServlet.service(FastpathServlet.java:157)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)

at org.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:45)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)

at org.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:92)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)

at org.mortbay.jetty.Server.handle(Server.java:324)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)

at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)

at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

I have run ping trails from our site, to the colo’d server, and we do not have but 1 or 2 drops per 1000. Does anyone have any ideas or at least where to start looking?