OpenFire 4.6 + OFMeet 1.2.1 + Windows 2019 (SipGateway Error / Jigasi offline)

Boris_Minakov · December 19, 2020, 5:56pm

Dear All,
Currently I have a new fresh install, which is working for Video / Audio, but Sip Gateway is not working

Set-up:
Windows 2019 X64
OpenFire 4.6.0
Ofmeet 1.2.1
Pade 1.2.1

OpenFire is installed on: C:\OpenFire (Per Dele recommendation, to eliminate spaces in install location)
DNS records are set-up correctly. Focus and JVB users are online.
Video and Audio conference is working.

Jigasi - user was created manually and parameters were set in “Gateway to Sip” options.
There is green status bar, that user in functioning properly.

Also SIP username / password / server are configurred
But Jigasi user is always offline.

Also I have never seen any traffic from OpenFire Server to SIP telephony, like there is no request at all.

Does any one try to set-up SIP gateway or maybe had a similar issue?

Thank you very much

Dele_Olajide · December 20, 2020, 1:39pm

This is my summary page with Jigasi working with voiptalk.org. The green tick will only show if jigasi registers ok with the SIP server.

If your jigasi user is not online and has not joined the ofgasi room, then check your Openfire log files for any errors because jigasi wont send any SIP messages until that happens.

Boris_Minakov · December 20, 2020, 11:59pm

Dear Dele,
I have tried again a new fresh install. Jigasi user is created, ofgasi room is created

But jigasy never logs into ofgasi room (User stays offline all the time)

in the log i see

2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.xmpp.component.AbstractComponent.processIQRequest(AbstractComponent.java:511)
2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.xmpp.component.AbstractComponent.processIQ(AbstractComponent.java:289)
2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.xmpp.component.AbstractComponent.processQueuedPacket(AbstractComponent.java:239)
2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.xmpp.component.AbstractComponent.access$100(AbstractComponent.java:81)
2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.xmpp.component.AbstractComponent$PacketProcessor.run(AbstractComponent.java:1051)
2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
2020.12.21 03:56:49 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - java.lang.IllegalArgumentException: name must not be null
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.util.StringUtils.requireNotNullOrEmpty(StringUtils.java:462)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smackx.iqversion.packet.Version.(Version.java:71)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smackx.iqversion.packet.Version.(Version.java:77)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jitsi.jicofo.discovery.Version.(Version.java:40)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jitsi.jicofo.discovery.VersionIqProvider.parse(VersionIqProvider.java:38)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jitsi.jicofo.discovery.VersionIqProvider.parse(VersionIqProvider.java:29)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.provider.Provider.parse(Provider.java:43)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.util.PacketParserUtils.parseIQ(PacketParserUtils.java:633)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.util.PacketParserUtils.parseStanza(PacketParserUtils.java:153)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.AbstractXMPPConnection.parseAndProcessStanza(AbstractXMPPConnection.java:1083)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection.access$500(XMPPTCPConnection.java:151)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection$PacketReader.parsePackets(XMPPTCPConnection.java:1044)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection$PacketReader.access$300(XMPPTCPConnection.java:1000)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection$PacketReader$1.run(XMPPTCPConnection.java:1016)
2020.12.21 03:56:52 INFO [Thread-24]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJicofoWrapper - at java.lang.Thread.run(Unknown Source)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - Exception in thread “Smack-Single Threaded Executor 0 (0)” java.lang.NullPointerException
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at org.jitsi.xmpp.mucclient.MucClient.handleIq(MucClient.java:551)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at org.jitsi.xmpp.mucclient.MucClient.access$800(MucClient.java:50)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at org.jitsi.xmpp.mucclient.MucClient$2.handleIQRequest(MucClient.java:533)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at org.jivesoftware.smack.AbstractXMPPConnection$4.run(AbstractXMPPConnection.java:1188)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
2020.12.21 03:56:52 INFO [Thread-16]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJvbWrapper - at java.lang.Thread.run(Unknown Source)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - 2020-12-21 03:57:17.061 WARNING: [46] org.jivesoftware.smackx.ping.PingManager.pingServerIfNecessary() XMPPConnection was not authenticated
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - 2020-12-21 03:57:17.084 WARNING: [40] org.jivesoftware.smack.tcp.XMPPTCPConnection.shutdown() shutdownDone was not marked as successful by the writer thread
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - org.jivesoftware.smack.SmackException$NoResponseException: No response received within reply timeout. Timeout was 15000ms (~15s). While waiting for shutdown completed
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.SmackException$NoResponseException.newWith(SmackException.java:93)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.SynchronizationPoint.checkForResponse(SynchronizationPoint.java:272)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.SynchronizationPoint.checkIfSuccessOrWait(SynchronizationPoint.java:157)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection$PacketWriter.shutdown(XMPPTCPConnection.java:1366)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection.shutdown(XMPPTCPConnection.java:486)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.tcp.XMPPTCPConnection.shutdown(XMPPTCPConnection.java:467)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jivesoftware.smack.AbstractXMPPConnection.disconnect(AbstractXMPPConnection.java:739)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.disconnectAndCleanConnection(ProtocolProviderServiceJabberImpl.java:1486)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:806)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:500)
2020.12.21 03:57:17 INFO [Thread-20]: org.jivesoftware.openfire.plugin.ofmeet.JitsiJigasiWrapper - at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)

Dele_Olajide · December 21, 2020, 10:36am

Thanks for the logs. I can’t see any critical errors for Jigasi.
Jigasi is disabled by default. Do you restart the plugin after you enable Jigasi?

Have you tried to stop and restart Openfire?. If you have, can you try again after deleting all your log files