In order for the live chat to be active, an agent must be logged into the openfire server with spark. An agent is a user that is present on the openfire server, and represented in one of the fast path queues.
Sorry, but I still dont get the concept of Fastpath for the customer facing part.
Agents have to use Spark and no other Client, OK, that is inline with our company policy but does not help too much when testing from Home with iChat btw.
I see that Webchat is still considered a commercial plugin but this is the one to use for the customer side. If this is true, what is then WEBCHAT for and all its related HTML tuning on the Fastpath Admin page. I just downloaded the fastpath plugin but NOT yet the webchat.jar!
Also I am sure that I saw the Tools->Webchat link on the Admin page yesterday but it is now gone.
When opening the /webchat/ as in the link on the above post I get a
HTTP ERROR: 404NOT_FOUND
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Maybe that is also the reason that I dont see icons used on the Form UI page anymore.
All the other Admin pages work perfectly…
Is itt really needed to have the webchat running on port 9090? Since this is the Admin port I would rather close it down on the firewall and not open it to the world.