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Place call from Spark results in listening to Asterisk welcome demo

Let me preface with saying I’‘m fairly new to Asterisk in general and I’'ve been using Jive Messenger and the Asterisk-IM plugin for a whole[/i] day…

When any user in the system clicks on one of their contacts in Spark and then clicks the ‘‘call’’ button, their phone rings (as expected).

However, when you answer the phone you are greeted with the Asterisk welcolme greeting (“Congrats, you’'ve successfully installed Asterisk etc.”), and the phone of the user you were attempting to call never rings.

I’‘ve searched around, but I haven’'t be able to find a cause for this behavior.

Any suggestions would be greatly appreciated.

Thanks,

AntD

System Config:[/b]

Asterisk 1.09

Jive Messenger 2.3.0

Spark 1.0.0

Polycom 501 phones

AntD,

You will need to change the Asterisk Context setting in the Asterisk-IM General Settings panel to the context that has your local extension e.g in my case I use from-internal.

Cheers,

Jon

AntD,

Make sure your /etc/asterisk/extensions.conf has :

exten => …

But then, how to have a Call button in Spark Action tab ?

I don’'t see the Call at all !!

I’'m using jive_messenger 2.3.0, + Asterisk-IM and spark 1.0.1

Any advice or do you do it ?

Thanks in advance.

Hi Meison,

If the Dial menu is not shown in the Actions menu, it means that Spark cannot locate the Asterisks server correctly. You must be mapped to use it in the asterisks mapping area, so your account is registered with Asterisks.

Hi Meison,

If the Dial menu is not shown in the Actions

menu, it means that Spark cannot locate the

Asterisks server correctly. You must be mapped to

use it in the asterisks mapping area, so your

account is registered with Asterisks.

Thanks ddman,

I mapped user with my IAX user, device = IAX2/11111.

I then launch DIAX softphone with 11111, dial an exten … the jive presence says user on the phone… and spark shows that contact on the phone.

When the Dial completed, contact icon changes back to online.

That leads me believe that the phone mapping is ok…

Again, I reloaded with jive_messenger_2_3_1 … spark101, still no call button

Helpless … but still trying to play arround and see …

Thanks for your advice and best regards.

Are you seeing any exceptions in any of the logs?

Enable debug logging if you haven’'t in the messenger admin console, post any exceptions you see that may be related to asterisk-im.

Dear Andrew and ddman,

I got it, the Actions->dial nunber and the call button in conversation session.

I am not sure how it got fixed. But to shares, here what I hv and did :

#1: jive_messenger 2.3.1

  • rpm -ivh jive_messenger_2_3_1

  • /opt/jive_messenger/bin/extra/redhat-postinstall

  • copy asterisk_im.jar to plugins direcotry

  • restart jive_messenger

#2: spark 1.0.1

#3: Asterisk 1.2.0

  • Asterisk Manager enabled

  • in Asterisk CLI, show manager connected

#3: DIAX softphone

  • create an user

  • map user phone in iax.conf, using IAX2/1111111 as device

  • configure DIAX using a/c 1111111

Now I can chat and place a call to the person, who’'s softphone is mapped in asterisk_im …

Thanks for the helps and responded.

Cheers.