Let me start by saying everything works flawlessly for a little while. Sometimes its 10 minutes sometimes its 30 minutes. Then for some reason the plugin throws an error and our presence stops changing all together.
However though, when it works, it works great and we love it at the office.
I was hoping someone could help me troubleshoot this issue.
Error Log
2006.01.04 13:33:03 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:03 EST 2006; privilege=agent,all; systemHashcode=29204880
2006.01.04 13:33:03 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:03 EST 2006; privilege=agent,all; systemHashcode=3952686
2006.01.04 13:33:03 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:03 EST 2006; privilege=agent,all; systemHashcode=28582946
2006.01.04 13:33:03 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:03 EST 2006; privilege=agent,all; systemHashcode=1002649
2006.01.04 13:33:25 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:25 EST 2006; privilege=agent,all; systemHashcode=32465421
2006.01.04 13:33:26 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:26 EST 2006; privilege=agent,all; systemHashcode=17719864
2006.01.04 13:33:26 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:26 EST 2006; privilege=agent,all; systemHashcode=22182991
2006.01.04 13:33:26 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:26 EST 2006; privilege=agent,all; systemHashcode=6251452
2006.01.04 13:33:55 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:55 EST 2006; privilege=agent,all; systemHashcode=32685874
2006.01.04 13:33:55 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:55 EST 2006; privilege=agent,all; systemHashcode=31892220
2006.01.04 13:33:55 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:55 EST 2006; privilege=agent,all; systemHashcode=14046597
2006.01.04 13:33:55 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:33:55 EST 2006; privilege=agent,all; systemHashcode=25730970
2006.01.04 13:34:18 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:18 EST 2006; privilege=agent,all; systemHashcode=5850342
2006.01.04 13:34:18 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:18 EST 2006; privilege=agent,all; systemHashcode=12217006
2006.01.04 13:34:18 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:18 EST 2006; privilege=agent,all; systemHashcode=29567250
2006.01.04 13:34:18 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:18 EST 2006; privilege=agent,all; systemHashcode=22901810
2006.01.04 13:34:48 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:48 EST 2006; privilege=agent,all; systemHashcode=12351983
2006.01.04 13:34:48 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:48 EST 2006; privilege=agent,all; systemHashcode=32077257
2006.01.04 13:34:48 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:48 EST 2006; privilege=agent,all; systemHashcode=3399706
2006.01.04 13:34:48 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:48 EST 2006; privilege=agent,all; systemHashcode=29216292
2006.01.04 13:34:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:49 EST 2006; privilege=agent,all; systemHashcode=630590
2006.01.04 13:34:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:49 EST 2006; privilege=agent,all; systemHashcode=28684781
2006.01.04 13:34:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:49 EST 2006; privilege=agent,all; systemHashcode=28604916
2006.01.04 13:34:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:49 EST 2006; privilege=agent,all; systemHashcode=28479848
2006.01.04 13:34:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:49 EST 2006; privilege=agent,all; systemHashcode=21256192
2006.01.04 13:34:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:34:49 EST 2006; privilege=agent,all; systemHashcode=18846140
2006.01.04 13:58:50 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:58:50 EST 2006; privilege=agent,all; systemHashcode=22511427
2006.01.04 13:58:50 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:58:50 EST 2006; privilege=agent,all; systemHashcode=15566237
2006.01.04 13:58:50 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:58:50 EST 2006; privilege=agent,all; systemHashcode=31409790
2006.01.04 13:58:50 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:58:50 EST 2006; privilege=agent,all; systemHashcode=26026530
2006.01.04 13:59:13 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:13 EST 2006; privilege=agent,all; systemHashcode=4914524
2006.01.04 13:59:13 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:13 EST 2006; privilege=agent,all; systemHashcode=20959309
2006.01.04 13:59:14 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:14 EST 2006; privilege=agent,all; systemHashcode=30632377
2006.01.04 13:59:14 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:14 EST 2006; privilege=agent,all; systemHashcode=12723958
2006.01.04 13:59:43 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:43 EST 2006; privilege=agent,all; systemHashcode=33215240
2006.01.04 13:59:43 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:43 EST 2006; privilege=agent,all; systemHashcode=3466361
2006.01.04 13:59:43 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:43 EST 2006; privilege=agent,all; systemHashcode=8638816
2006.01.04 13:59:43 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:43 EST 2006; privilege=agent,all; systemHashcode=2554103
2006.01.04 13:59:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:49 EST 2006; privilege=agent,all; systemHashcode=6889423
2006.01.04 13:59:49 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:49 EST 2006; privilege=agent,all; systemHashcode=27752781
2006.01.04 13:59:53 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:53 EST 2006; privilege=agent,all; systemHashcode=6811101
2006.01.04 13:59:53 [java.util.logging.Logger.log(Unknown Source)
] Unable to handle ResponseEvent without internalActionId:
net.sf.asterisk.manager.event.QueueMemberStatusEvent: dateReceived=Wed Jan 04 13:59:53 EST 2006; privilege=agent,all; systemHashcode=20023552
Debug log
2006.01.04 13:27:28 Asterisk-IM: Processing NewChannel:RINGING event channel : SIP/200-59d4 id: 1136399382.1734
2006.01.04 13:27:28 Asterisk-IM RingTask called for user PhoneUser{id=7, username=’‘adam’’, devices=[PhoneDevice{id=11, callerId=’’“Adam”<200>’’, device=’‘SIP/200’’, primary=true, monitored=false, extension=’‘200’’}, PhoneDevice{id=15, callerId=’’“Adam”<300>’’, device=’‘SIP/300’’, primary=false, monitored=false, extension=’‘300’’}]}
2006.01.04 13:27:43 Asterisk-IM: Processing HangupEvent channel : SIP/200-59d4 id: 1136399382.1734
2006.01.04 13:27:43 Asterisk-IM HangupTask called for user PhoneUser{id=7, username=’‘adam’’, devices=[PhoneDevice{id=11, callerId=’’“Adam”<200>’’, device=’‘SIP/200’’, primary=true, monitored=false, extension=’‘200’’}, PhoneDevice{id=15, callerId=’’“Adam”<300>’’, device=’‘SIP/300’’, primary=false, monitored=false, extension=’‘300’’}]}
2006.01.04 13:33:05 Asterisk-IM: Processing NewChannel:RINGING event channel : SIP/203-ea86 id: 1136399719.1742
2006.01.04 13:33:05 Asterisk-IM RingTask called for user PhoneUser{id=6, username=’‘robert’’, devices=[PhoneDevice{id=10, callerId=’’“Robert”<203>’’, device=’‘SIP/203’’, primary=false, monitored=false, extension=’‘203’’}, PhoneDevice{id=19, callerId=’’“Robert”<303>’’, device=’‘SIP/303’’, primary=true, monitored=false, extension=’‘303’’}]}
2006.01.04 13:33:06 Asterisk-IM: Processing NewChannel:RINGING event channel : SIP/202-0e6b id: 1136399719.1743
2006.01.04 13:33:06 Asterisk-IM RingTask called for user PhoneUser{id=5, username=’‘joshua’’, devices=[PhoneDevice{id=9, callerId=’’“Joshua”<202>’’, device=’‘SIP/202’’, primary=false, monitored=false, extension=’‘202’’}, PhoneDevice{id=16, callerId=’’“Joshua”<302>’’, device=’‘SIP/302’’, primary=true, monitored=false, extension=’‘302’’}]}
2006.01.04 13:33:20 Asterisk-IM: Processing HangupEvent channel : SIP/203-ea86 id: 1136399719.1742
2006.01.04 13:33:20 Asterisk-IM HangupTask called for user PhoneUser{id=6, username=’‘robert’’, devices=[PhoneDevice{id=10, callerId=’’“Robert”<203>’’, device=’‘SIP/203’’, primary=false, monitored=false, extension=’‘203’’}, PhoneDevice{id=19, callerId=’’“Robert”<303>’’, device=’‘SIP/303’’, primary=true, monitored=false, extension=’‘303’’}]}
2006.01.04 13:33:20 Asterisk-IM: Processing HangupEvent channel : Local/203@from-internal-89d9,1 id: 1136399716.1740
2006.01.04 13:33:20 Asterisk-IM: Processing HangupEvent channel : SIP/202-0e6b id: 1136399719.1743
2006.01.04 13:33:20 Asterisk-IM: Processing HangupEvent channel : Local/202@from-internal-b7d0,1 id: 1136399716.1738
2006.01.04 13:33:20 Asterisk-IM HangupTask called for user PhoneUser{id=5, username=’‘joshua’’, devices=[PhoneDevice{id=9, callerId=’’“Joshua”<202>’’, device=’‘SIP/202’’, primary=false, monitored=false, extension=’‘202’’}, PhoneDevice{id=16, callerId=’’“Joshua”<302>’’, device=’‘SIP/302’’, primary=true, monitored=false, extension=’‘302’’}]}
2006.01.04 13:33:25 Asterisk-IM: Processing HangupEvent channel : Local/203@from-internal-89d9,2 id: 1136399716.1741
2006.01.04 13:33:25 Asterisk-IM: Processing HangupEvent channel : Local/202@from-internal-b7d0,2 id: 1136399716.1739
2006.01.04 13:33:58 Asterisk-IM: Processing NewChannel:RINGING event channel : SIP/202-7e2e id: 1136399771.1748
2006.01.04 13:33:58 Asterisk-IM RingTask called for user PhoneUser{id=5, username=’‘joshua’’, devices=[PhoneDevice{id=9, callerId=’’“Joshua”<202>’’, device=’‘SIP/202’’, primary=false, monitored=false, extension=’‘202’’}, PhoneDevice{id=16, callerId=’’“Joshua”<302>’’, device=’‘SIP/302’’, primary=true, monitored=false, extension=’‘302’’}]}
2006.01.04 13:33:58 Asterisk-IM: Processing NewChannel:RINGING event channel : SIP/203-527c id: 1136399771.1749
2006.01.04 13:33:58 Asterisk-IM RingTask called for user PhoneUser{id=6, username=’‘robert’’, devices=[PhoneDevice{id=10, callerId=’’“Robert”<203>’’, device=’‘SIP/203’’, primary=false, monitored=false, extension=’‘203’’}, PhoneDevice{id=19, callerId=’’“Robert”<303>’’, device=’‘SIP/303’’, primary=true, monitored=false, extension=’‘303’’}]}
2006.01.04 13:34:12 Asterisk-IM: Processing HangupEvent channel : SIP/202-7e2e id: 1136399771.1748
2006.01.04 13:34:12 Asterisk-IM HangupTask called for user PhoneUser{id=5, username=’‘joshua’’, devices=[PhoneDevice{id=9, callerId=’’“Joshua”<202>’’, device=’‘SIP/202’’, primary=false, monitored=false, extension=’‘202’’}, PhoneDevice{id=16, callerId=’’“Joshua”<302>’’, device=’‘SIP/302’’, primary=true, monitored=false, extension=’‘302’’}]}
2006.01.04 13:34:12 Asterisk-IM: Processing HangupEvent channel : SIP/203-527c id: 1136399771.1749
2006.01.04 13:34:12 Asterisk-IM: Processing HangupEvent channel : Local/203@from-internal-bce0,1 id: 1136399768.1746
2006.01.04 13:34:12 Asterisk-IM HangupTask called for user PhoneUser{id=6, username=’‘robert’’, devices=[PhoneDevice{id=10, callerId=’’“Robert”<203>’’, device=’‘SIP/203’’, primary=false, monitored=false, extension=’‘203’’}, PhoneDevice{id=19, callerId=’’“Robert”<303>’’, device=’‘SIP/303’’, primary=true, monitored=false, extension=’‘303’’}]}
2006.01.04 13:34:13 Asterisk-IM: Processing HangupEvent channel : Local/202@from-internal-d83d,1 id: 1136399768.1744
2006.01.04 13:34:18 Asterisk-IM: Processing HangupEvent channel : Local/203@from-internal-bce0,2 id: 1136399768.1747
2006.01.04 13:34:18 Asterisk-IM: Processing HangupEvent channel : Local/202@from-internal-d83d,2 id: 1136399768.1745
2006.01.04 13:34:48 Asterisk-IM: Processing HangupEvent channel : Local/202@from-internal-e248,1 id: 1136399821.1750
2006.01.04 13:34:48 Asterisk-IM: Processing HangupEvent channel : Local/203@from-internal-7ef6,1 id: 1136399821.1752
2006.01.04 13:34:49 Asterisk-IM: Processing HangupEvent channel : Local/203@from-internal-7ef6,2 id: 1136399821.1753
2006.01.04 13:34:49 Asterisk-IM: Processing HangupEvent channel : Local/202@from-internal-e248,2 id: 1136399821.1751