Presence not working for individual user

I have an individual who is experienceing presence issues. He is able to log in and see others, but no one can see him. Plugin appears to be working for others.

Tested with




Openfire is connected to MS Active Directory LDAP.

If you log in to the admin panel and examine the roster of one of the other users, does this user show up on there? What about the invisible user’s roster? It’s under Users/Groups, Users, (click a user name), Roster.

The “Subscription” column in there should say “both” for any users that have mutual presence visibility. With LDAP I’m not sure what might be the problem if it doesn’t, but it’s a place to start troubleshooting.

Is there anything unusual about the user name? Any special characters?