IWe’‘re newbies to Jive Messenger and Jabber, and are looking for advice. We’'re having a devil of a time getting presence subscription requests to be exchanged.
We’'re running JM 2.2.2 configured to use our LDAP server for authentication. Users can IM each other without problem, and presence status shows up fine on the admin console. And users show up and can see each other in conferences.
The problem comes with the presence subscription handshake. Adding a new contact works in all the clients we’‘ve tried, except that the subscription request doesn’‘t show up at the contact’'s client, so they just stay in “pending” status, and no subscriptions happen.
I’‘m sure we’‘re got something misconfigured or are otherwise missing something simple, but we’'re definitely stumped right now.
Can anyone advise us on what ot check next?
Here are some details.
With the Exodus debug log on, there is simply no message received at the new contact’'s client when it appears that the request should have been sent.
Exodus says that the appropriate message is sent to JM. I can’‘t figure out how to cut and paste from the Exodus debug window, so I won’'t hand type the whole thing…but it does report that it sends