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Problem with Direct Call by Spark

Hi guys, i’m new of this Forum.

Actually i currently use Asterisk with many sip extensions with Sip Phones and SoftPhones.

I installed OpenFire and Asterisk-IM, it’s connected with asterisk and i’m able to send sms by Spark user to user.

I’ve this problem, when i try to make a call, i recive a call to my internal number by my internal number, after answer the call is redirected to the internal… i would be able to make direct call from Spark how can i do?!

i’m able to see status of account, on.line , on phone etc… but if i check the sip internal status on Asterisk Gui Manager it’s offline… (in this case i need spark and some other softphone or Sip Phone - i don’t want it )

Thank you so much…

From my Asterisk loog

[May 24 18:28:39] NOTICE[11677]: channel.c:5346 __ast_request_and_dial: Unable to request channel SIP/201

This means that the command to asterisk is Request Call to Internal and then Dial to Other Number… i would direct dial and direct call from Spark …