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Problem with remote server

I have installed openfire in the server 10.0.0.151 and everthing works, but we have 16 building anda in others ip-range dont work

Ex: ranger 10.14.0.X

out ip range show the error [invalid username or password].

Regards.

Are these subnets connected somehow? Can you ping one subnet’s computer from other subnet’s computer? You can try pressing the Advanced button on Spark’s login screen and put your server’s IP address into host field. And then use your server’s name in the server filed on the login screen.

Problem solved.

I enabled the server ip (10.0.0.151) on the exclusion list prevent intrusion of the corporate firewall Sonicwall.

Thanks for your response to.