Queues and Caller ID

Openfire Plugins Asterisk-IM
1

So we have queues set up for Asterisk and it seems that the caller ID information is not being passed for queued calls.

For normal calls everything works fine. I dont know if this is an asterisk issue or a asterisk-im issue.

Here is an example of the manager log (modified for privacy):

Event: Dial

Privilege: call,all

Source: Local/255@from-queues-327d,2

Destination: SIP/255-0b952c70

CallerID: 469xxxxxxx

CallerIDName: John Doe

SrcUniqueID: 1196971261.19715

DestUniqueID: 1196971262.19717

Event: ExtensionStatus

Privilege: call,all

Exten: 255

Context: hints

Status: 8

Event: Newcallerid

Privilege: call,all

Channel: SIP/255-0b952c70

CallerID: 255

CallerIDName: <Unknown>

Uniqueid: 1196971262.19717

CID-CallingPres: 0 (Presentation Allowed, Not Screened)

Event: Newstate

Privilege: call,all

Channel: SIP/255-0b952c70

State: Ringing

CallerID: 255

CallerIDName: <unknown>

Uniqueid: 1196971262.19717

2

Looks like setting CALLERID(NAME) fixes this, but I should not have to seeing as the caller id name already exists. Are there requirements as to how the caller ID name has to be formatted? Are spaces allowed?

3

Hi!

I have the same problem, the asterisk im works fine for some Calls but if the call comes from a queue it doesnt dispaly anything on the caller ID.

Can you tell me what did you modify to fix this?

4

Bump,

Dito, have the same exact problem would love to know exactly what the answer is.

5

I tried to modify the source code for asterisk-im but were not able to fix the problem.

I’m taking a different approach, i will modify the dialparties.agi from asterisk /var/lib/asterisk/agi-bin/dialparties.agi so when a new call comes in it will send an XMPP message to the user.