Restricting Chat Access

Openfire Openfire Support
1

We would like to use chat in a call center environment.

We have set up two groups; Call Center Agents and Supervisors.

Agents should be able to chat with Supervisors and Supervisors should be able to Chat with Agents.

However, we do not want Agents to chat with other Agents

Can anyone suggest a solution to our problem?

Thanks,

Vance

2

Packet Filter plugin maybe.

3

Thanks for the idea. We will check it out!

Vance

4

We tried it and it worked great.

Thanks for the idea.

Vance