How do I save all aspects from previous IM chats?
We are using the spark as a customer service aid with a LIVE HELP option on our company website.
I am able to save the Chat Transcript but not the Name, Email, Question, Date or Duration of the IM
How do I save all aspects from previous IM chats?
We are using the spark as a customer service aid with a LIVE HELP option on our company website.
I am able to save the Chat Transcript but not the Name, Email, Question, Date or Duration of the IM