powered by Jive Software

Server anomalies?

Hi, this is my first post. First of all I really appreciate the effort the developers do in order to continue with the project. I really like Jive and that is why I am creating this thread, because I am having really serious problems that affects mostly the whole Jabber client functionality, in a way of saying that in my case I can say my client is absolutely uninstallable because of its unoperability.

I am going to give details of my system.

I have the last version of Sun JRE by the day of today, Windows XP SP2, I have Kerio Firewall 4.1.3 installed and the program has full permition. Since I am using Pandion as a Jabber client IM and I want it to be absolutely private, I installed Jive (latest build to date, 2.13). Also, I even downloaded yesterday the latest version of the Sun JRE.

I have IE 6 and there is no patch remaining to install from WindowsUpdate, so I can positively say my system is currently up-to-date. I have Ad-Aware SE installed and ran a check yesterday and nothing was found, plus, Symantec Antivirus.

This computer seems to be running safetly, secure and clean of virus and threats.

Nevertheless, and despite of taking some time reading many threads on this forum, I get to the point of giving up and screaming for help.

The situation is the following, I am having computer A as a server, so we will call it MASTER (this is the real hostname of the computer), and for testing I installed Pandiun on workstation B, which we’'ll call SLAVE (real hostname). Both clients are 2.1.2 Beta (upgraded from 2.1.1 hoping to fix the bugs)

Following, I will be numbering each anomaly present:

  1. Contacts doesn’'t appear online when they ARE signed in on the server (X might not reply because his/her status is unknown)

  2. a) There are moments when a contact in MASTER can see a contact from SLAVE online but contact in SLAVE can’'t see contact from MASTER online, and viceversa. (anomaly number 2 applies here too)

  3. In order to receive the messages, the recipient must log out and log in.

  4. After renaming contactos and logging out, the changes are not saved at all.

  5. Most of the time, when a user tries to log in, he has to do it twice, since the first time it would give an error saying that either the password was incorrect or the user doesn’'t exist at all (when obviously, it does)

  6. The authorization request is send but the other user doesn’'t receive it until he/she logs out and logs in again. When the user accepts and succesfully adds the contact, this is still offline (or as most cases, it keeps saying “Awaiting authorization”

  7. I delete contacts and after logging out and logging in, they are STILL THERE!

Previously, when I was using v2.1.1 I kept receiving the messy javascripts errors. When I first run v2.1.2 Beta, they appeared again, but then they were gone, and this seems to be stable now. But the six (perhaps they’‘re even more, I can’'t just explain them all ) malfunctioning still remain and make the program work only as an offline messenger

I would like to help you in any way to correct these bugs and support the software in any way.

Please, I really need help here, I tried EVERYTHING and nothing seems to be working out…

I read another thread on this forum from someone who was suffering from the same malfunctions but I couldn’'t use the information provided in any helpful way.

Please, help me out

Thanks

Thanks for your detailed post, I hope we’'ll be able to help you get things working! First thing to check – are there any error messages in the error log? Also, have you tried any other clients besides Pandion?

Regards,

Matt

I have just installed the latest nighty build and now I have another anomaly. (I am still using Pandion, and no, I haven’'t tried another client yet).

The new malfunction comes out when I try to log in to Pandion.

The client will keep telling: “one moment please…”

I’'ve checked the log at the admin console and this is what is says:

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2169,localport=5269]

2005.05.25 15:08:03 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2291,localport=5269]

2005.05.25 15:08:03 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/5a0164d9

2005.05.25 15:08:03 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2292,localport=5269]

2005.05.25 15:10:31 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2322,localport=5269]

2005.05.25 15:10:31 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/36e525ee

2005.05.25 15:10:31 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2323,localport=5269]

2005.05.25 15:12:38 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2337,localport=5269]

2005.05.25 15:12:38 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/f11fd8ef

2005.05.25 15:12:38 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2338,localport=5269]

2005.05.25 15:13:05 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/d6857089

2005.05.25 15:13:05 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2341,localport=5269]

2005.05.25 15:13:05 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2342,localport=5269]

2005.05.25 15:18:30 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1069,localport=5269]

2005.05.25 15:18:30 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/4ae76988

2005.05.25 15:18:30 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1070,localport=5269]

2005.05.25 15:18:51 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1074,localport=5269]

2005.05.25 15:18:51 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/7b27b826

2005.05.25 15:18:51 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1075,localport=5269]

Sorry to double post but I forgot to post the first lines. Here it is the complete error log:

2005.05.25 15:03:50 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/b853fb76

2005.05.25 15:03:50 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2130,localport=5269]

2005.05.25 15:03:50 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2131,localport=5269]

2005.05.25 15:04:53 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2147,localport=5269]

2005.05.25 15:04:53 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/6da9596d

2005.05.25 15:04:53 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2148,localport=5269]

2005.05.25 15:05:19 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/bae7d77b

2005.05.25 15:05:19 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2162,localport=5269]

2005.05.25 15:05:20 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2163,localport=5269]

2005.05.25 15:05:47 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2168,localport=5269]

2005.05.25 15:05:47 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/b7a46d97

2005.05.25 15:05:48 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2169,localport=5269]

2005.05.25 15:08:03 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2291,localport=5269]

2005.05.25 15:08:03 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/5a0164d9

2005.05.25 15:08:03 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2292,localport=5269]

2005.05.25 15:10:31 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2322,localport=5269]

2005.05.25 15:10:31 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/36e525ee

2005.05.25 15:10:31 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2323,localport=5269]

2005.05.25 15:12:38 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2337,localport=5269]

2005.05.25 15:12:38 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/f11fd8ef

2005.05.25 15:12:38 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2338,localport=5269]

2005.05.25 15:13:05 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/d6857089

2005.05.25 15:13:05 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2341,localport=5269]

2005.05.25 15:13:05 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=2342,localport=5269]

2005.05.25 15:18:30 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1069,localport=5269]

2005.05.25 15:18:30 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/4ae76988

2005.05.25 15:18:30 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1070,localport=5269]

2005.05.25 15:18:51 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1074,localport=5269]

2005.05.25 15:18:51 [org.jivesoftware.messenger.handler.IQAuthHandler.handleIQ(IQAuthHandler.java:9 0)

] Error during authentication. Session not found in for key master/7b27b826

2005.05.25 15:18:51 [org.jivesoftware.messenger.net.SocketReader.run(SocketReader.java:149)

] Connection closed before session established

Socket[addr=/24.232.236.146,port=1075,localport=5269]

Well… I seem to have fixed several mistakes. I believe it had to do with the way the server recognizes my server name. Instead of viewing it as 192.168.0.1 (which is MASTER), it viewed my internet IP number. So I set it to localhost and everything seemed to worked out… I’‘ll continue testing everything… I can’'t believe it was THAT! Argh!

Thanks!

Problems solved.

Thanks for the attention, your software is great