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Some AD users appearing with * and not logging in

Hello

Some of my AD users can’t login to Spark. I checked them on the Users tab on Openfire and they’re not appearing. But then I went to the group list and they are there with with no hyperlink and with an * at the end. What does that mean?

See the screenshot attached.

Thanks in advance.

Marcela Gonzalez

Did you hover over or click the * to see if tells you anything. are the users outside of one of your filters?

It says something weird, i don’t know if the problem is the translation coz I installed Openfire in Portuguese.

Remote users must accept presence subscription automatically.

???

Plus, i see now that new AD users are NOT appearing. The * thing is on old users, not the new ones. It is not synchronizing the new users. Any idea??

This is on Error log

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:324)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)
2009.01.06 17:33:22 [org.jivesoftware.openfire.ldap.LdapGroupProvider.getGroup(LdapGroupProvider.ja va:91)]
org.jivesoftware.openfire.group.GroupNotFoundException: LDAP groupname lookup for Usuários do domínio matched multiple entries.
at org.jivesoftware.openfire.ldap.LdapManager.findGroupDN(LdapManager.java:868)
at org.jivesoftware.openfire.ldap.LdapManager.findGroupDN(LdapManager.java:782)
at org.jivesoftware.openfire.ldap.LdapGroupProvider.getGroup(LdapGroupProvider.jav a:83)
at org.jivesoftware.openfire.group.GroupManager.getGroup(GroupManager.java:278)
at org.jivesoftware.openfire.group.GroupManager.getGroup(GroupManager.java:257)
at org.jivesoftware.openfire.group.GroupCollection$UserIterator.getNextElement(Gro upCollection.java:103)
at org.jivesoftware.openfire.group.GroupCollection$UserIterator.hasNext(GroupColle ction.java:66)
at org.jivesoftware.openfire.admin.group_002dedit_jsp._jspService(group_002dedit_j sp.java:479)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:42)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:324)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)