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Sometime,always exception timeout

enviromen:smack verison:4.3.4;openfire verison:4.4.2.
sometime,always exception timeout when get the chatroom member,however other function is normal,for example sendmessage and receive message.if reconnect,will not exception.but it will happen again for a while.
exception as follow:
org.jivesoftware.smack.SmackException$NoResponseException: No response received within reply timeout. Timeout was 5000ms (~5s). Waited for response using: IQReplyFilter: iqAndIdFilter (AndFilter: (OrFilter: (IQTypeFilter: type=error, IQTypeFilter: type=result), StanzaIdFilter: id=coLE3-94)), : fromFilter (OrFilter: (FromMatchesFilter (full): null, FromMatchesFilter (ignoreResourcepart):

What do you mean by “sometime, always”?
Please include a code snippet that shows the relevant method calls you did.
Also, please take a look at the stanza trace to see what stanzas are being sent and received.