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Spark 2.5.4 Contact request is not adding ( Urgent)

Hi,


Instead of yahoo messenger we are using Open fire Instant messenger ( Spark) for our internal security purpose, whenever i give request to add my contact to someone, they unable to receive my request and i too face the same issues by the way. In my company all are using this same spark 2.5.4 Software. Everyone face the same issues.


Kindly give any solution for this issue

Thanks

M.Pravinkumar

India Office :

EP Software Technologies [P] Ltd.,

583/1, Sree Kumaran Salai,

Avinashi Road,

Civil Aerodrome Post,

Coimbatore: 641 014

Tel: +91 422 3229993

    +91 422 3229994

Email ID:pravinkumar@eptechindia.com

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New Jersey, Coimbatore