I have a user who is IMing with various other users when her spark freezes up on her. She closes out and when she goes back into spark, her conversation has been deleted. I’m assuming that when Spark crashes for some reason, her logs are deleted. Is there anything I can do to make this stop freezing? Unfortunately this is a remote user and I don’t have immediate access, but if I get more info I will try to post it.
It is whatever the most recent stable version is, 2.5.8. I tried deleting her transcripts yesterday and I don’t think she has had any problems since, so maybe one of the files was corrupt.
Huh… Well good to know. I figured there must be some instability since I have read in several other forums that the log files and transcripts get corrupted sometimes. That’s too bad.