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Spark Issue

I Have an issue

that Spark is Saying on the phone and that Status never changes

status is on the phone

i have reinstalled spark but i still have the same issue

i have also have created a new user still same issue

any help would be great

Do you use Asterisk-IM Plugin for Openfire?

If you use the Asterisk-IM Plugin, which Asterisk Version do you have?