I have been running Spark and Openfire now for quite some time, and all of a sudden today my spark client has stopped showing the Yahoo Messenger and MSN contacts for me. I have uninstalled and reinstalled the spark client as well as restarted the IM gateway plugin on the server.
Others in my organization are not having the same issue, so I am pretty sure it is something to do with my client.
I have done the following:
Deleted the login information for Yahoo and re-entered it.
Deleted the login information for MSN and re-entered it.
Uninstall Spark client
Downloaded Spark 2.5.8 (EXE version) and installed it.
Nothing seems to be resolving the issue.
One thing that I did notice is that after I uninstalled Spark and re-installed it, I didn’t have to supply the server and login information, so I know it is keeping some client information on the computer even after I am uninstalling it. How can I completely 100% uninstall Spark to make sure that some corrupted information is not staying on the computer inbetween uninstalling and re-installing the client?
Also, is it possibly my java runtime engine that is the problem by chance? How do I see what version of Java is running on my system and update it?
I found an old copy of Spark 2.5.5 (spark_2_5_5_online.msi). Running that version at least allows me to connect to MSN and Yahoo through my gateway. I still am not getting my MSN or Yahoo messenger contact lists. It’s like as if the contacts information is not being passed through to me.
Ok. I have figured something else out about the issue. My client I was running was Spark 2.5.8. The client that is being used by others in the office (for which is working right now) is Spark 2.5.7.
Where can I download a copy of version 2.5.7?
There seems to be a problem with 2.5.8, so I would like to revert back to 2.5.7.
I have been using 2.5.8 for sometime and no issues connecting to my MSN or yahoo accounts. Are you seeing any thing in the spark error logs?
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How can I completely 100% uninstall Spark to make sure that some corrupted information is not staying on the computer inbetween uninstalling and re-installing the client?
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Your spark settings were retained in the spark folder in your profile folder when you uninstalled it as it is not removed on uninstall.
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How do I see what version of Java is running on my system and update it?
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Open a command window and type “java -version” minus the quotes