Spark not re-connecting

We have successfully implemented Wildfire + Spark throughout our company (200 users).

Everything is good and we like this product except for one issue which is really bothering most of our users.

When the users physically disconnect the laptop from the network (WiFi, VPN, Ethernet etc) Spark will disconnect showing a window that says “Your connection was closed due to an error” and it will not automatically re-login when the laptop is back on the network.

It is not obvious to the user the he/she is disconnected (tray icon is always the same) and the user may endup being disconnected for hours until he realize it and clicks the “reconnect” button.

Spark version is 2.0.4 and we have “auto login” enabled.

Ideally Spark should work like Trillian or Skype client that they always reconnect if the network is up.

Is there any workaround on this issue? If not I would definitely like to add it to the list of improvements.



This “feature” has been on the wish list for many users for a long time. Spark just doesn’‘t like being disconnected, and truthfully, the users could care less 99% of the time when Spark can’‘t talk to the server. It should just simply attempt to re-connect once every x seconds (minutes?) until it’'s happy again. Displaying the problem via the task tray icon (change it to the icon with the red circle crossed out) is more than enough to inform the user of the problem. I dialog is more trouble and TMI to most users.

Same here. The fact that spark can’‘t auto-reconnect is incredibly annoying. I’‘m working from home today and for some reason spark disconnects fairly frequently. It could be a problem with my internet today or perhaps with the firm. The simple fact is that I don’‘t care, I just want spark to reconnect quietly. If I manually hit the reconnect button, then I’'m good until the next time spark loses its connection. Is it to much to ask that an IM client auto-reconnect to its server?

I’‘m to the point now where I just close out Spark, free up about 40megs of memory and instruct everyone to call/email me if they need me. Fortunately Outlook doesn’'t force me to manually reconnect every time the slightest network hiccup occurs.

I would hope Outlook doesn’'t do that… I mean since it is SO much similar to Spark :stuck_out_tongue:

Spark is still very new and there is going to be a HUGE change with the upcoming releases.

Please just stick in there and try out the new release when it comes out.