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Step-by-step for importing signed Thawte certificate and root CA certs?

I have been beating my head against the wall, trying to figure out the exact sequence of steps to successfully install a 3rd-party signed certificate issued by Thawte. The private key and certificate request were generated using openssl. However, when I paste the key and the signed certificate into the import-certificate.jsp page of Openfire 3.4.5, I get the following error:

“There was an error one importing private key and signed certificate.”

What few postings I have found on this error seem to suggest that a required CA root chain for the certificate is not installed or otherwise present.

My question is this: has anyone out there successfully managed to import a 3rd-party signed certificate into Openfire that was created using openssl? If so, what was the exact sequence of steps taken to make everything work?

Hi acdavies,

Unfortunately, I gave up trying. I ended up getting a XMPP.net cert, which openfire was able to consume, thank goodness.