powered by Jive Software

"Talk to Support"

I am currently investigating a solution to

provide a chat function to our website which would allow a user to talk to a support rep.

I have been looking at your jabber software and it looks pretty

impressive. I have been looking at OpenFire or Ejabberd as the server. I am leaning toward Openfire.

Could someone provide some feedback on a good combination of software to make this chat feature a success? Basic functionality is this.

user clicks link web link an html chat windows open

Help Agents are informed that someone needs help

Agent initiates a one-on-one chat with end user

Thanks for your help. And I look forward to your suggestions.

Jive actually has a product that does exactly what you’re looking for http://www.jivesoftware.com/products/fastpath/