Title pretty much explains it all - I’d like to make a TEXT LINK to start a chat rather than use an image. I’d prefer that it tell whether that department is online or offline, however if that’s not possible or if it’s complicated, a simple “LIVE CHAT” text link that initiates the popup would do just fine.
Did you find any solution ? I’m experiencing the same kind of issue : I want to generate full HTML block from a PHP application, based on the queue status. I’m ready to use either JavaScript query to Openfire FastPath server, or to query the MySQL database directly (but I cannot find any updated record in the database when agents are online or not !)
With out recoding the fastpath software this is not possible. The graphic is based on a javascript that is part of the webchat.war. Why not just use a simple text graphic if that is all you want.