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Trouble with SSL

Trying to get a SSL cert from ipsca to load into openfire. Used keytool to add the ipsca intermediate cert into truststore. Restarted services and had openfire create signed request. Sent to ipsca the RSA and received reply back with cert. Pasted certificate authority reply and get the error:

An error occured while importing the Certificate Authority reply. Verify that the reply is correct and that it belongs to the correct certificate

Any help would be great as we are trying to implement this with our work request system which is already on SSL!!!