Unable to add contact

V.G.YIGIT · October 15, 2016, 1:44am

Openfire: 4.0.3 (Windows Server 2012 R2 Std)

Spark: 2.8.1B902

SQL: MSSQLSERVER2012

When adding a user error on Spark: (Added registered user.)

“unable to add contact”

I rebooted the server Spark board. But the problem did not improve. After; (After clearing the list of links on the Spark. (on Spark.))

over http://IPADRESS:9090/ and

Users/Groups edit User / Roster add USERNAME Subscription:Both

Mutual in all the user needs to add a link manually. (http://IPADRESS:9090/ edit user add roster:subscription:Both)

Why do I get errors when I add in the normal way?

Does anyone have any experience on this subject, please?

I’m sorry for my bad english.

wroot · October 15, 2016, 8:25am

So, you have a user create in Openfire. Say it is “user1”.

How exactly are you adding it in Spark?

What is the name of your Openfire server?

Are you logging into Spark using IP address or your Openfire server’s name?

What if you first do a search in Spark (at the bottom of the roster) and search for that user and then try adding him?

V.G.YIGIT · October 15, 2016, 7:43pm

Hi.

I did what you said.

I add a user searching.

But the warning was added to the other side does not. Search add two users, it did not.

I do log in using the server’s name. Server name: domain.com

OpenFire also have the following error messages;

Exception in thread “AWT-EventQueue-0” java.lang.ClassCastException: sun.java2d.HeadlessGraphicsEnvironment cannot be cast to sun.awt.Win32GraphicsEnvironment

at sun.awt.windows.WToolkit$3.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$500(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(U nknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Exception in thread “AWT-EventQueue-0” java.lang.ClassCastException: sun.java2d.HeadlessGraphicsEnvironment cannot be cast to sun.awt.Win32GraphicsEnvironment

at sun.awt.windows.WToolkit$3.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$500(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(U nknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

wroot · October 15, 2016, 8:12pm

That error is not related (something about your graphics driver on the server).

You haven’t answered to my questions. And what you have told is hard to understand (your English is not good indeed). Sorry, can’t help anymore with the information provided.

V.G.YIGIT · October 15, 2016, 8:56pm

Server name: domain.com

on admin panel;

I created two users. (user1 and user2)
SPARK did a login with User1. (Domain: domain.com)
SPARK / Contacts / Add Contacts : Add USER2

4.Error message;

unable to add contact

wroot · October 15, 2016, 8:58pm

Add it as user2@im.sis64.com

V.G.YIGIT · October 15, 2016, 9:14pm

I’ve tried. The result did not change. Thanks for your help. I’ll try to solve it.

V.G.YIGIT · October 15, 2016, 9:54pm

Finally, I want to share the log file;

C:\Users\Administrator\AppData\Roaming\Spark\logs errors.log

Eki 15, 2016 3:07:14 AM org.jivesoftware.spark.util.log.Log error

SEVERE: Dictionary not found

Eki 15, 2016 3:10:07 AM org.jivesoftware.spark.util.log.Log error

SEVERE: Dictionary not found

Eki 15, 2016 3:10:21 AM org.jivesoftware.spark.util.log.Log error

SEVERE: Unable to add new entry username@domain.com

org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPPError: internal-server-error - wait

at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMP PException.java:135)

at org.jivesoftware.smack.PacketCollector.nextResultOrThrow(PacketCollector.java:2 32)

at org.jivesoftware.smack.PacketCollector.nextResultOrThrow(PacketCollector.java:2 13)

at org.jivesoftware.smack.roster.Roster.createEntry(Roster.java:484)

at org.jivesoftware.spark.ui.RosterDialog.addEntry(RosterDialog.java:541)

at org.jivesoftware.spark.ui.RosterDialog$4.construct(RosterDialog.java:415)

at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:142)

at java.lang.Thread.run(Unknown Source)

Eki 15, 2016 3:11:27 AM org.jivesoftware.spark.util.log.Log error

SEVERE: Dictionary not found

Oct 15, 2016 3:12:43 AM org.jivesoftware.spark.util.log.Log error