Unable to connect using Pidgin

Openfire Openfire Support
1

Hello, all. I am in need of some help. This is my first time interacting with Openfire & XMPP.

Server is running Windows Server 2022. I successfully set up the Openfire server and am using the non-AD method of accounts.

Client systems are running Windows 10, with a sprinkle of 11. Our messaging system of choice is Pidgin.

Everything looks set up correctly on the server (no errors), but I cannot connect when using Pidgin. It just says “______@server.domain.local/ disconnected Unable to connect.”

My settings look like this on Pidgin:

Basic
Protocol: XMPP
Username: username
Domain: server.domain.local

Advanced
Connection security: Use encryption if available.
Connect port: 5222
Connect server: server.domain.local

2

A few things to check. Are you resolving DNS correctly? Is your OS firewall running and is it blocking port 5222?.

3

Yes, DNS is resolving correctly.

I allowed port 5222 to go through.

4

did you set up TLS certificates? some clients refuse to connect if no certs are provided. maybe provide some of the client logs.

5

any hints in your logs. pidgin and openfire should both provide some info

6

I have not set up any TLS certificates.

7

Maybe try Gajim then, this way you can allow the self-signed certificate manually.

8

Update: my server is working, and clients are connected. I changed the name of the server and then did a complete reinstall of Openfire.