Unable to establish a connection to the manager server, please see error

Jean_van_Eeden · February 16, 2006, 9:58pm

Hi Everyone

I have AAH 2.5 and installed Wildfire, and the Asterisk-IM plugin, all on the same server. In Asterisk’'s manager_custom.conf I have the following:

secret = im

deny=0.0.0.0/0.0.0.0

permit=127.0.0.1/255.255.255.0

read = system,call,log,verbose,command,agent,user

write = system,call,log,verbose,command,agent,user

(I think the permissions are correct) but for some reason I cannot log in - as the message in the subject line indicates.

On my XP machine, I have spark installed - which is working. Do I have to add anything more to the client to work later?

Thanks

Jean

Andrew_Wright · February 16, 2006, 10:09pm

Can you connect to your manager server via telnet?

telnet {asterisk server} 5038

type in the following:

action: Login

username: {manager user}

secret: {manager password

(2 carriage returns)

It should say:

Response: Success

Message: Authentication accepted

If this succeeds disconnect by doing the following:

action: Logoff

Jean_van_Eeden · February 16, 2006, 10:10pm

Hi

I got the solution - had to change the IP address to the real IP of the server, not 127.0.0.1

Thanks

Kevin_Diffily · February 20, 2006, 10:48pm

I have been troubleshooting this for a while and don’'t know where to proceed from here. Following are my notes.

manager.conf

;

; Asterisk Call Management support

;

enabled = yes

portno = 5038

bindaddr = 0.0.0.0

displayconnects = yes

secret =*****

deny=0.0.0.0/0.0.0.0

permit=127.0.0.1/255.255.255.0

permit=192.168.0.1/255.255.255.0

read = system,call,log,verbose,command,agent,user

write = system,call,log,verbose,command,agent,user

######################

PROBLEM: ERROR FROM /plugins/asterisk-im/phone-settings.jsp SHOWING NOT LOGGED IN
I AM ABLE TO LOGIN TO ASTERISK MONITOR FROM MACHINE HOSTING WILDFIRE “telnet 127.0.0.1 5038”
WILDFIRE AND ASTERISK ARE ON THE SAME MACHINE.
Current entry in /plugins/asterisk-im/phone-settings.jsp

Username = secret

Re-set above settings.
“asterisk -r” shows == Manager ‘‘secret’’ logged on from 127.0.0.1
/plugins/asterisk-im/phone-settings.jsp displays “Unable to establish a connection to the manager server, please see error log”
Log shows

at org.mortbay.http.HttpConnection.service(HttpConnection.java:814)

at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981)

at org.mortbay.http.HttpConnection.handle(HttpConnection.java:831)

at org.mortbay.http.SocketListener.handleConnection(SocketListener.java:244)

at org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:366)

at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)

2006.02.20 17:38:52 org.jivesoftware.wildfire.plugin.phone.phone_002dsettings_jsp.jspService(phone 002dsettings_jsp.java:187) unable to get a manager connection : net.sf.asterisk.manager.TimeoutException: Timeout waiting for response to Command

org.jivesoftware.phone.asterisk.ManagerException: net.sf.asterisk.manager.TimeoutException: Timeout waiting for response to Command

at org.jivesoftware.phone.asterisk.DefaultManagerConnectionPool.getConnection(Defa ultManagerConnectionPool.java:83)

at org.jivesoftware.wildfire.plugin.phone.phone_002dsettings_jsp._jspService(phone _002dsettings_jsp.java:182)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:688)

at org.jivesoftware.wildfire.container.PluginServlet.handleJSP(PluginServlet.java: 227)

at org.jivesoftware.wildfire.container.PluginServlet.service(PluginServlet.java:91 )

at javax.servlet.http.HttpServlet.service(HttpServlet.java:688)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:427)

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica tionHandler.java:822)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)