Unable to generate CSR

Openfire Openfire Support
1

A new install of Openfire 3.6.3 wasn’t accepting my CA reply to the CSR generated during install. I deleted the pending certificates to start over.

In “Server Certificates” under “Signing request”:

The issuer information for the certificates should be updated before sending the Certificate Signing Request (CSR) to a Certificate Authority (CA). Click here to update the issuer information.

On “Issuer Information”, I fill it out and click “Update information” This keeps me on the same page. I go back to “Server Certificates” and “Signing request” says the same thing about updating issuer information.

Should I sumit a bug report about this, or am I doing something wrong?

2

I got it to generate a CSR. What I had to do was use the domain address as the name for the issuer information. Using my name or my company’s name caused this issue.

However, now when I paste my CA’s reply, I get the error “An error occured while importing the Certificate Authority reply. Verify that the reply is correct and that it belongs to the correct certificate.”

3

Answer found here.

Needed to import the GoDaddy CA into the truststore.