Unexpected Error Java Virtual Machine

Troy_Martin · January 26, 2009, 9:21pm

I’ve been running Spark 2.5.8 on Windows 2003 SP2 Citrix XenApp 4.5 FP1 Platinnum Edition for months as a published application.

It has worked fine without an issue until I recently deployed the Citrix EdgeSight 5.x Agent.

I can get Spark to work again, only when I stop the Citrix Systems Monitoring service (“C:\Program Files\Citrix\System Monitoring\Agent\Core\rscorsvc.exe”).

This is consistant accross all nine Citrix Terminal Servers in the farm.

I’ve attempted a few things…

Uninstalling Spark 2.5.8 with embedded JRE, and reinstall Spark 2.58 online version without JRE

Updating to JRE 6 update 11

Installing MSI and EXE of Spark 2.6 beta 2

None have worked… oh yes, I also tried

Enabling Java Console | Debugging – tracing and logging, but they don’t over any good info.

Below is the latest copy of c:\program files\sparek\hs_err_pid####.log

Any assistance would be greatly appreciated.

An unexpected error has been detected by Java Runtime Environment:

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6120e7d8, pid=4604, tid=4780

Java VM: Java HotSpot™ Client VM (11.0-b16 mixed mode, sharing windows-x86)

Problematic frame:

C [rsintcor.dll+0xe7d8]

If you would like to submit a bug report, please visit:

http://java.sun.com/webapps/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

--------------- T H R E A D ---------------

Current thread (0x038ee800): JavaThread “Thread-5” [_thread_in_native, id=4780, stack(0x04140000,0x04190000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:

EAX=0x00000000, EBX=0x00000000, ECX=0x61237ef0, EDX=0x00000004

ESP=0x0418ec4c, EBP=0x0418ec90, ESI=0x00000000, EDI=0x0418ed48

EIP=0x6120e7d8, EFLAGS=0x00010202

Top of Stack: (sp=0x0418ec4c)

0x0418ec4c: 61210632 00000000 1e103076 0418ed48

0x0418ec5c: 038ee914 00000030 0418ec80 00000000

0x0418ec6c: 0418ed48 00000000 0418ec80 00000000

0x0418ec7c: 6d9ca6aa 0418ec54 0418fae8 6122b63a

0x0418ec8c: 00000000 0418ec90 6d9f13a4 0418f4ac

0x0418ec9c: 6d95185f 6d9f13a4 00000001 038eeac4

0x0418ecac: 6d9f13a4 038eeac4 0418f574 6d951cca

0x0418ecbc: 6d801086 038ee800 0418ed78 038ee800

Instructions: (pc=0x6120e7d8)

0x6120e7c8: 0c 89 be 80 00 00 00 5f 5e c2 04 00 8b 44 24 04

0x6120e7d8: 0f b7 00 66 3d 02 00 74 09 66 3d 17 00 74 03 33

Stack: [0x04140000,0x04190000], sp=0x0418ec4c, free space=315k

Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

C [rsintcor.dll+0xe7d8]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

j java.net.PlainDatagramSocketImpl.send(Ljava/net/DatagramPacket;)V+0

j java.net.DatagramSocket.send(Ljava/net/DatagramPacket;)V+165

j com.sun.jndi.dns.DnsClient.doUdpQuery(Lcom/sun/jndi/dns/Packet;Ljava/net/InetAd dress;III)[B+74

j com.sun.jndi.dns.DnsClient.query(Lcom/sun/jndi/dns/DnsName;IIZZ)Lcom/sun/jndi/d ns/ResourceRecords;+182

j com.sun.jndi.dns.Resolver.query(Lcom/sun/jndi/dns/DnsName;IIZZ)Lcom/sun/jndi/dn s/ResourceRecords;+11

j com.sun.jndi.dns.DnsContext.c_getAttributes(Ljavax/naming/Name;[Ljava/lang/Stri ng;Lcom/sun/jndi/toolkit/ctx/Continuation;)Ljavax/naming/directory/Attributes;+4 8

j com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(Ljavax/naming/Name ;[Ljava/lang/String;Lcom/sun/jndi/toolkit/ctx/Continuation;)Ljavax/naming/direct ory/Attributes;+68

j com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Ljavax/naming /Name;[Ljava/lang/String;)Ljavax/naming/directory/Attributes;+29

j com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Ljava/lang/St ring;[Ljava/lang/String;)Ljavax/naming/directory/Attributes;+10

j javax.naming.directory.InitialDirContext.getAttributes(Ljava/lang/String;[Ljava /lang/String;)Ljavax/naming/directory/Attributes;+7

j org.jivesoftware.smack.util.DNSUtil.resolveXMPPDomain(Ljava/lang/String;)Lorg/j ivesoftware/smack/util/DNSUtil$HostAddress;+107

j org.jivesoftware.smack.ConnectionConfiguration.(Ljava/lang/String;)V+59

j org.jivesoftware.LoginDialog$LoginPanel.login()Z+234

j org.jivesoftware.LoginDialog$LoginPanel.access$400(Lorg/jivesoftware/LoginDialo g$LoginPanel;)Z+1

j org.jivesoftware.LoginDialog$LoginPanel$1.construct()Ljava/lang/Object;+4

j org.jivesoftware.spark.util.SwingWorker$2.run()V+8

j java.lang.Thread.run()V+11

v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )

0x03954400 JavaThread “Thread-6” daemon [_thread_in_native, id=4764, stack(0x04190000,0x041e0000)]

=>0x038ee800 JavaThread “Thread-5” [_thread_in_native, id=4780, stack(0x04140000,0x04190000)]

0x0394c400 JavaThread “SyntheticaAnimation 50” daemon [_thread_blocked, id=5096, stack(0x040f0000,0x04140000)]

0x038f2000 JavaThread “SyntheticaAnimation 60” daemon [_thread_blocked, id=4204, stack(0x040a0000,0x040f0000)]

0x038a8400 JavaThread “TimerQueue” daemon [_thread_blocked, id=4828, stack(0x04050000,0x040a0000)]

0x037f9000 JavaThread “Image Animator 3” daemon [_thread_blocked, id=5132, stack(0x03e70000,0x03ec0000)]

0x037c6400 JavaThread “AWT-EventQueue-0” [_thread_blocked, id=4724, stack(0x03bc0000,0x03c10000)]

0x037c2c00 JavaThread “cleanerThread” daemon [_thread_blocked, id=4680, stack(0x03b70000,0x03bc0000)]

0x03217000 JavaThread “AWT-Windows” daemon [_thread_in_native, id=4344, stack(0x036d0000,0x03720000)]

0x03215c00 JavaThread “AWT-Shutdown” [_thread_blocked, id=4672, stack(0x03680000,0x036d0000)]

0x03211400 JavaThread “Java2D Disposer” daemon [_thread_blocked, id=1672, stack(0x03630000,0x03680000)]

0x02e72400 JavaThread “Exe4JStartupThread” daemon [_thread_blocked, id=4560, stack(0x03170000,0x031c0000)]

0x02e21800 JavaThread “Low Memory Detector” daemon [_thread_blocked, id=4752, stack(0x030d0000,0x03120000)]

0x02e1bc00 JavaThread “CompilerThread0” daemon [_thread_blocked, id=4736, stack(0x03080000,0x030d0000)]

0x02e1a400 JavaThread “Attach Listener” daemon [_thread_blocked, id=4208, stack(0x03030000,0x03080000)]

0x02e19000 JavaThread “Signal Dispatcher” daemon [_thread_blocked, id=4200, stack(0x02fe0000,0x03030000)]

0x02e11000 JavaThread “Finalizer” daemon [_thread_blocked, id=1832, stack(0x02f90000,0x02fe0000)]

0x02e0fc00 JavaThread “Reference Handler” daemon [_thread_blocked, id=4184, stack(0x02f40000,0x02f90000)]

0x003e7400 JavaThread “main” [_thread_blocked, id=4624, stack(0x00030000,0x00080000)]

Other Threads:

0x02e0e000 VMThread [stack: 0x02ef0000,0x02f40000] [id=4632]

0x02e24000 WatcherThread [stack: 0x03120000,0x03170000] [id=4508]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap

def new generation total 960K, used 555K [0x22c20000, 0x22d20000, 0x23100000)

eden space 896K, 54% used [0x22c20000, 0x22c9af18, 0x22d00000)

from space 64K, 100% used [0x22d10000, 0x22d20000, 0x22d20000)

to space 64K, 0% used [0x22d00000, 0x22d00000, 0x22d10000)

tenured generation total 4096K, used 3272K [0x23100000, 0x23500000, 0x26c20000)

the space 4096K, 79% used [0x23100000, 0x234321d8, 0x23432200, 0x23500000)

compacting perm gen total 12288K, used 4062K [0x26c20000, 0x27820000, 0x2ac20000)

the space 12288K, 33% used [0x26c20000, 0x270178a8, 0x27017a00, 0x27820000)

ro space 8192K, 63% used [0x2ac20000, 0x2b133ae8, 0x2b133c00, 0x2b420000)

rw space 12288K, 53% used [0x2b420000, 0x2ba883f8, 0x2ba88400, 0x2c020000)

Dynamic libraries:

0x00400000 - 0x0047a000 C:\Program Files\Spark\Spark.exe

0x7c800000 - 0x7c8c0000 C:\WINDOWS\system32\ntdll.dll

0x77e40000 - 0x77f42000 C:\WINDOWS\system32\kernel32.dll

0x77f50000 - 0x77feb000 C:\WINDOWS\system32\ADVAPI32.DLL

0x77c50000 - 0x77cef000 C:\WINDOWS\system32\RPCRT4.dll

0x76f50000 - 0x76f63000 C:\WINDOWS\system32\Secur32.dll

0x77420000 - 0x77523000 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.379 0.3959_x-ww_D8713E55\COMCTL32.DLL

0x77ba0000 - 0x77bfa000 C:\WINDOWS\system32\msvcrt.dll

0x77c00000 - 0x77c48000 C:\WINDOWS\system32\GDI32.dll

0x77380000 - 0x77411000 C:\WINDOWS\system32\USER32.dll

0x77da0000 - 0x77df2000 C:\WINDOWS\system32\SHLWAPI.dll

0x7c8d0000 - 0x7d0cf000 C:\WINDOWS\system32\SHELL32.DLL

0x71c20000 - 0x71c32000 C:\WINDOWS\system32\tsappcmp.dll

0x76290000 - 0x762ad000 C:\WINDOWS\system32\IMM32.DLL

0x66260000 - 0x66288000 C:\Program Files\Citrix\system32\mfaphook.dll

0x679a0000 - 0x679fd000 C:\Program Files\Citrix\system32\CtxSbxHook.DLL

0x659f0000 - 0x659ff000 C:\Program Files\Citrix\system32\mmhook.dll

0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll

0x650a0000 - 0x650a9000 C:\Program Files\Citrix\system32\tzhook.dll

0x65630000 - 0x6564c000 C:\Program Files\Citrix\system32\scardhook.dll

0x650e0000 - 0x651c4000 C:\Program Files\Citrix\system32\twnhook.dll

0x67750000 - 0x67757000 C:\Program Files\Citrix\System32\cxinjime.dll

0x008d0000 - 0x008d7000 C:\Program Files\Citrix\system32\wdmaudhook.dll

0x61100000 - 0x6111e000 C:\WINDOWS\system32\csma_ldr.dll

0x61200000 - 0x61240000 C:\Program Files\Citrix\System Monitoring\Agent\Core\rsintcor.dll

0x76b70000 - 0x76b7b000 C:\WINDOWS\system32\PSAPI.DLL

0x77b90000 - 0x77b98000 C:\WINDOWS\system32\VERSION.dll

0x61300000 - 0x61320000 c:\program files\citrix\system monitoring\agent\edgesight\esint.dll

0x6d800000 - 0x6da56000 c:\program files\java\jre6\bin\client\jvm.dll

0x76aa0000 - 0x76acd000 C:\WINDOWS\system32\WINMM.dll

0x71bc0000 - 0x71bc8000 C:\WINDOWS\system32\rdpsnd.dll

0x771f0000 - 0x77201000 C:\WINDOWS\system32\WINSTA.dll

0x71c40000 - 0x71c97000 C:\WINDOWS\system32\NETAPI32.dll

0x6d280000 - 0x6d288000 c:\program files\java\jre6\bin\hpi.dll

0x6d7b0000 - 0x6d7bc000 c:\program files\java\jre6\bin\verify.dll

0x6d320000 - 0x6d33f000 c:\program files\java\jre6\bin\java.dll

0x6d7f0000 - 0x6d7ff000 c:\program files\java\jre6\bin\zip.dll

0x6d000000 - 0x6d138000 C:\Program Files\Java\jre6\bin\awt.dll

0x73070000 - 0x73097000 C:\WINDOWS\system32\WINSPOOL.DRV

0x77670000 - 0x777a9000 C:\WINDOWS\system32\ole32.dll

0x4b3c0000 - 0x4b410000 C:\WINDOWS\system32\MSCTF.dll

0x75e60000 - 0x75e87000 C:\WINDOWS\system32\apphelp.dll

0x4dc30000 - 0x4dc5e000 C:\WINDOWS\system32\msctfime.ime

0x6d220000 - 0x6d274000 C:\Program Files\Java\jre6\bin\fontmanager.dll

0x6d610000 - 0x6d623000 C:\Program Files\Java\jre6\bin\net.dll

0x71c00000 - 0x71c17000 C:\WINDOWS\system32\WS2_32.dll

0x71bf0000 - 0x71bf8000 C:\WINDOWS\system32\WS2HELP.dll

0x6d630000 - 0x6d639000 C:\Program Files\Java\jre6\bin\nio.dll

0x71b20000 - 0x71b61000 C:\WINDOWS\System32\mswsock.dll

0x76ed0000 - 0x76efa000 C:\WINDOWS\system32\DNSAPI.dll

0x76f70000 - 0x76f77000 C:\WINDOWS\System32\winrnr.dll

0x76f10000 - 0x76f3e000 C:\WINDOWS\system32\WLDAP32.dll

0x76f80000 - 0x76f85000 C:\WINDOWS\system32\rasadhlp.dll

0x77d00000 - 0x77d8b000 C:\WINDOWS\system32\OLEAUT32.DLL

0x6d190000 - 0x6d1b3000 C:\Program Files\Java\jre6\bin\dcpr.dll

0x6d570000 - 0x6d603000 C:\Program Files\Java\jre6\bin\mlib_image.dll

0x76cf0000 - 0x76d0a000 C:\WINDOWS\system32\iphlpapi.dll

0x5f270000 - 0x5f2ca000 C:\WINDOWS\system32\hnetcfg.dll

0x71ae0000 - 0x71ae8000 C:\WINDOWS\System32\wshtcpip.dll

VM Arguments:

jvm_args: -Dexe4j.semaphoreName=c:_program files_spark_spark.exe -Dexe4j.isInstall4j=true -Dexe4j.moduleName=C:\Program Files\Spark\Spark.exe -Dexe4j.processCommFile=C:\DOCUME~1\tmartin\LOCALS~1\Temp\1\e4j_p4604.tmp -Dexe4j.tempDir= -Dexe4j.unextractedPosition=0 -Dexe4j.consoleCodepage=cp0 -Dappdir=C:\Program Files\Spark\ -Dsun.java2d.noddraw=true -Djava.library.path=C:\Program Files\Spark\lib\windows

java_command:

Launcher Type: generic

Environment Variables:

PATH=C:\Program Files\Spark.\resources;C:\oracle\ora81\bin;C:\Program Files\Oracle\jre\1.1.7\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\W bem;C:\Program Files\Dell\SysMgt\oma\bin;C:\Program Files\Citrix\System32\Citrix\IMA;C:\Program Files\Citrix\System32\Citrix\IMA\Subsystems;C:\WINDOWS\System32\Citrix\IMA;C:\P rogram Files\Citrix\system32;C:\Program Files\Common Files\Citrix\System32;C:\Program Files\Common Files\Citrix\System32;c:\program files\java\jre6\bin;c:\program files\java\jre6\bin

USERNAME=tmartin

OS=Windows_NT

PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 3, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows Server 2003 family Build 3790 Service Pack 2

CPU:total 4 (1 cores per cpu, 2 threads per core) family 15 model 4 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ht

Memory: 4k page, physical 2097151k(2097151k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot™ Client VM (11.0-b16) for windows-x86 JRE (1.6.0_11-b03), built on Nov 10 2008 02:15:12 by “java_re” with MS VC++ 7.1

time: Mon Jan 26 14:03:11 2009

elapsed time: 4 seconds

Troy_Martin · January 27, 2009, 5:12pm

I found these logs as well…

C:\Program Files\Spark\logs\error.log

Jan 27, 2009 9:29:58 AM org.jivesoftware.spark.util.log.Log warning

WARNING: Exception on shutdown of plugin.

java.lang.NullPointerException

  at org.jivesoftware.sparkimpl.plugin.history.ConversationHistoryPlugin.shutdown(Co nversationHistoryPlugin.java:271)

  at org.jivesoftware.spark.PluginManager.shutdown(PluginManager.java:423)

  at org.jivesoftware.MainWindow.fireWindowShutdown(MainWindow.java:234)

  at org.jivesoftware.MainWindow.shutdown(MainWindow.java:263)

  at org.jivesoftware.MainWindow$7.actionPerformed(MainWindow.java:458)

  at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

  at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

  at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

  at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

  at javax.swing.AbstractButton.doClick(Unknown Source)

  at javax.swing.plaf.basic.BasicMenuItemUI.doClick(Unknown Source)

  at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(Unknown Source)

  at java.awt.Component.processMouseEvent(Unknown Source)

  at javax.swing.JComponent.processMouseEvent(Unknown Source)

  at java.awt.Component.processEvent(Unknown Source)

  at java.awt.Container.processEvent(Unknown Source)

  at java.awt.Component.dispatchEventImpl(Unknown Source)

  at java.awt.Container.dispatchEventImpl(Unknown Source)

  at java.awt.Component.dispatchEvent(Unknown Source)

  at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

  at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

  at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

  at java.awt.Container.dispatchEventImpl(Unknown Source)

  at java.awt.Window.dispatchEventImpl(Unknown Source)

  at java.awt.Component.dispatchEvent(Unknown Source)

  at java.awt.EventQueue.dispatchEvent(Unknown Source)

  at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.run(Unknown Source)

C:\Program Files\Spark\logs\output.log

DirectSound Capture Supported = true

JavaSound Capture Supported = false

Service listing

Publish-Subscribe service-result

Public Chatrooms-result

User Search-result

Initialized

1

Initializing…Resolved

Failed to commit to JMFRegistry!

Looking for Audio capturer

DirectSound Capture Supported = true

JavaSound Capture Supported = false

Finished detecting javasound capturer

2

Still researching…

I’ve also posted all all the info in this discussion to

http://bugreport.sun.com/bugreport/hotspot_enduser_form.jsp

From: IncidentDaemon@sun.com [mailto:IncidentDaemon@sun.com]

Sent: Monday, January 26, 2009 1:12 PM

To: Martin, Troy

Subject: Your Report (Review ID: 1444910) - Spark 2.5.8 client crashes java after installing Citrix EdgeSight Agent on W2K3

[This is an automated response. Please do not reply.]

Thank you for taking the time to submit a bug report. The information you provided is valuable to Sun and will help us in improving Java products. If we need any further information, we will contact you via the email address you have provided.

Thank you,

Sun Microsystems Inc.

https://www.citrix.com/English/mycitrix/appContext.asp?ToolboxId=131

Service Request #: 60039629

Contact First Name: Troy

Contact Last Name: Martin

Status: Open

My Suggested Priority: Medium

Summary: …

Product: Edgesight

Created Date: Jan-26-2009

Gaston_Dombiak · January 27, 2009, 7:33pm

Hey Troy,

Java crashes are usually due to problems in the JVM and not related to application problems. However, it is still possible that the application when using native libraries could in some way cause a crash. Having said that, the recommendation is always to update to latest OS patches, Java release and in this case also disable all Spark plugins. To figure out if a plugin was causing this then try adding them back one by one until you figure out what was causing these crashes.

– Gato

Troy_Martin · January 27, 2009, 8:35pm

Here’s the latest…

.I uninstalled Spark 2.6 beta

.I uninstalled Citrix EdgeSight 5.0 SP1

.Removed Java 5 and Java 6 in Add/Remove Programs

.Rebooted…

.Installed Citrix EdgeSight 5.0 SP1

.Installed Spark 2.5.8 online (w/out JRE)

.It could not find Java, so Installed jre-6u11-windows-i586-p.exe

.Tried Spark… same problem…

.stopped Citrix Systems Monitoring service

.logged into spark

.I removed all plugins one at a time, and tried…

The plugins (Fastpath, Jingle, JINIwrapper, Spellcheck) keep popping back in.

.I also hard coded the server and port, and started in debug mode.

.started Citrix Systems Monitoring servcie

.It actually took a bit longer, but then failed again.

.I’m waiting for Citrix or Sun to call me as well.

.My guess is EdgeSight installs some JRE voodoo that poopoos on other JRE apps (server LDAP authentication call).

Troy_Martin · January 27, 2009, 8:45pm

different Logs now with error:

C:\Program Files\Spark\logs\error.log

Exception in thread “Thread-5” java.lang.NullPointerException

at org.jivesoftware.spark.SparkManager.getConnection(SparkManager.java:171)

at org.jivesoftware.spark.SparkManager.getMessageEventManager(SparkManager.java:22 9)

at org.jivesoftware.spark.ChatManager.(ChatManager.java:130)

at org.jivesoftware.spark.ChatManager.getInstance(ChatManager.java:114)

at org.jivesoftware.spark.SparkManager.getChatManager(SparkManager.java:196)

at org.jivesoftware.SparkStartupListener.startupPerformed(SparkStartupListener.jav a:24)

at com.install4j.api.launcher.StartupNotification$ListenerAdapter.startupPerformed (Unknown Source)

at com.exe4j.Controller$StartupThread$1.run(Unknown Source)

Note: with Spark debugger set, and hard coding the host and port, I can actually login and see my test user online and groups, and then it just shuts down.

Jaa_Karhu · January 30, 2009, 8:29am

troyboy14k wrote:

Note: with Spark debugger set, and hard coding the host and port, I can actually login and see my test user online and groups, and then it just shuts down.

I have similiar problem in one workstation… no Citrix stuff in use. I checked Java version and it is latest… meaning version 6 update 11 at the moment. I’m going to reinstall Java and Spark and try after that.** **

LG1 · January 30, 2009, 5:58pm

Hi,

I wonder if it helps to unset the PATH variable and then start Spark, for example in a “cmd”.

Or try to block access to rsintcor.dll with Windows permissions for the user which starts Spark, this could help.

LG

Troy_Martin · January 31, 2009, 12:17am

LG

I gave it a try… here are the results!

I followed the path suggestion below(correct?) … no workie…

C:\Program Files\Spark>path

Path=C:\oracle\ora81\bin;C:\Program Files\Oracle\jre\1.1.7\bin;C:\WINDOWS\system

32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Dell\SysMgt\oma\bin;C:\P

rogram Files\Citrix\System32\Citrix\IMA;C:\Program Files\Citrix\System32\Citrix\

IMA\Subsystems;C:\WINDOWS\System32\Citrix\IMA;C:\Program Files\Citrix\system32;C

:\Program Files\Common Files\Citrix\System32;C:\Program Files\Common Files\Citr

ix\System32

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH

C:\Program Files\Spark>set path=

C:\Program Files\Spark>path

PATH=(null)

C:\Program Files\Spark>Spark.exe

I followed the rename rsintcor.dll suggestion IT WORKED!

Stopped Citrix Monitoring Service

Renamed C:\Program Files\Citrix\System Monitoring\Agent\Core\rsintcor.dll.test

Started Citrix Monitoring Service

Started Spark

chatted away!

Now… how do we know (I’m sure it is) if Citrix EdgeSight Agent is NOT broken…hmmm…

I also tried sysinternals(MS) process monitor and explorer…

great tools and lot’s of info.